Technical Support Leader
| Posting date: | 23 May 2025 |
|---|---|
| Salary: | £48,000 per year |
| Additional salary information: | Excellent Plus Benefits |
| Hours: | Full time |
| Closing date: | 21 June 2025 |
| Location: | Tewkesbury, Gloucestershire, GL20 8ND |
| Company: | Bromford |
| Job type: | Permanent |
| Job reference: | 1106652 |
Summary
We’re looking for an experienced and people-focused technical support leader to join our team at Bromford. This is a hands-on role that blends technical support, leadership, and customer service to deliver a first-class IT experience to all our colleagues, including our senior leadership and executive teams.
If you're passionate about technology and leading high-performing teams to deliver excellent service, this could be the perfect next step in your career.
You’ll lead a team of skilled technical support analysts, ensuring they provide efficient, friendly, and effective remote and onsite support. Your role will be key to maintaining a reliable and responsive IT support function, with a focus on continual improvement and a colleague-first approach. You’ll manage escalations, coach team members, and take responsibility for service performance across Bromford, with a strong focus on creating a happy, collaborative, and productive team culture.
With solid experience in 2nd or 3rd line support, and confidence across the Microsoft tech stack including Intune, Azure, and D365, you’ll bring a practical understanding of ITIL processes and a passion for process improvement. You’ll thrive in a fast-paced environment, providing technical guidance and direction while also rolling up your sleeves to resolve complex issues yourself when needed. You’ll also work closely with other IT teams and departments to identify and implement improvements that directly enhance the colleague experience.
This role is permanent and full time. You’ll be based from our Tewkesbury office with travel to our Chipping Sodbury office and regular home working available. Due to the nature of the role, a company car or cash allowance alternative will be provided.
We’re looking for someone who:
- Is approachable, organised, and proactive – not just solving problems, but helping to prevent them
- Has a strong background in IT support management with a proven track record of leading service improvements
- Takes ownership of team performance and development, including running regular one-to-ones and development planning sessions
- Supports and challenges team members to help them grow and succeed
- Holds recognised qualifications such as MCP, A+, or ITIL
- Has a full UK driving licence and is willing to travel to other sites as needed
- Is flexible and able to provide out-of-hours support when required
- Able to complete a basic DBS check
The closing date is 5 June with interviews taking place 12 June.