Housekeeping Supervisor
| Dyddiad hysbysebu: | 23 Mai 2025 |
|---|---|
| Cyflog: | £23,810.00 i £25,000.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £23,810 to £25,000 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Mehefin 2025 |
| Lleoliad: | Dorset, DT4 8TR |
| Cwmni: | Sykes Holiday Cottages Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | ORG5842-AM1317877WeyHS |
Crynodeb
Dream Cottages part of Sykes Holiday Cottages, have the exciting opportunity for a Housekeeping Supervisor to join our bustling Weymouth team.
Salary: £23,810 to £25,000 per annum
Work Days & Hours: 37.5 hours, Monday to Saturday, 9am-5.30pm (with a day off in the week) – Some on-call duties may also be required for this position.
Working Location: Office based at our office in Weymouth
Team: Housekeeping
Reporting to: Property Services Manager
About Us
Dream Cottages are Dorset’s leading holiday cottage provider. With an offering of over 500 self-catering Dorset cottages, from coastal retreats to country hideaways, we believe that each and every one of our guests should be given the opportunity to experience the Southwest in all of its glory. At Dream Cottages, we are part of Sykes Holiday Cottages. This means our owners get both the support and marketing of a local and national holiday let agency.
About the Role
The Housekeeping Supervisor will be responsible for managing properties from a property portfolio when a booking is in situ providing a professional, cost effective, efficient, customer focussed service. You will be responsible for all areas of general housekeeping,
You will be accountable for resolving guest issues, serving as a contact for both owners and guests regarding housekeeping, and providing feedback to enhance service quality. Additionally, you will support the Managed Service Team during peak periods, contributing to high guest satisfaction and strong NPS scores.
Your Responsibilities
As Local Supplier Lead, you will be responsible for the following areas of accountability:
Supplier & Contractor Management
Build and maintain commercially viable relationships with third-party cleaners
Continually help source new housekeepers and cleaners.
Load and onboard new house keepers onto internal systems, ensuring all records are accurate and current
Ensure all suppliers are correctly trained on the KEA system and company processes
Troubleshoot and find solutions to cleaner-related issues
Operational Support & Compliance
Liaise with cleaners to ensure all property cleans are covered effectively
Ensure housekeeping and quality issues are responded to and resolved within agreed service levels
Support the Property Services HUB Team in Chester with local supplier management and coordination
Assist with cleaning or maintenance repairs on properties when business needs demand
Property Oversight & Quality Assurance
Conduct property visits to assess and uphold quality standards
React to and manage Net Promoter Score (NPS) results to ensure continuous property standard improvements
Work closely with property owners to resolve queries related to their properties
Team & Relationship Management
Manage relationships with self-employed housekeepers and maintenance contractors
Assist with recruitment, onboarding, and performance monitoring of local suppliers and contractors
Ensure accurate and high-quality completion of all work done by third-party contractors
Emergency Response & On-Call Duties
Participate in out-of-hours emergency callout rota to ensure 24/7 response capability
Skills and Qualifications
By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.
All we ask if you have the following:
Full UK Driving License
Excellent customer services standards
Basic property maintenance & DIY proficiency
Excellent negotiation and problem-solving skills with a commercial mindset
Ability to multitask, prioritise & stay organised in a fast-paced environment
Excellent interpersonal and communication skills
Build, manage and maintain strong relationships
Conflict resolution experience
IT literate – MS office & databases
Contractor management experience.
...although standouts will also have:
Holiday let/Hospitality Industry Experience
Good knowledge of the local area
Ability to build a rapport quickly
Experience seeing through work orders
Sykes Cottages Company Benefits:
Annual STIP Company-wide Bonus Scheme offering an additional 10% of your salary through our performance-based bonus program
33 days of annual leave including bank holidays, plus up to 5 extra days with long service
A day off to celebrate your Birthday
Two paid Volunteering Days off annually
One of only 1000 BCORP-certified companies in the UK
Enhanced Parental leave (24 weeks maternity, 3 weeks paternity at 100% pay)
Exclusive discounts on stays for you, family and friends
Discounts and offers with a focus on your overall wellbeing
Health Cash Plan
Training & Development programs to set you up for success
24/7 mental health support and initiatives
Employee Savings Scheme transferring directly from your salary
Long Service Awards.
Diversity and Inclusion: We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help.
If you are actively seeking your next career challenge, keen to join a diverse, exciting team, we welcome you to get in touch or apply!
Salary: £23,810 to £25,000 per annum
Work Days & Hours: 37.5 hours, Monday to Saturday, 9am-5.30pm (with a day off in the week) – Some on-call duties may also be required for this position.
Working Location: Office based at our office in Weymouth
Team: Housekeeping
Reporting to: Property Services Manager
About Us
Dream Cottages are Dorset’s leading holiday cottage provider. With an offering of over 500 self-catering Dorset cottages, from coastal retreats to country hideaways, we believe that each and every one of our guests should be given the opportunity to experience the Southwest in all of its glory. At Dream Cottages, we are part of Sykes Holiday Cottages. This means our owners get both the support and marketing of a local and national holiday let agency.
About the Role
The Housekeeping Supervisor will be responsible for managing properties from a property portfolio when a booking is in situ providing a professional, cost effective, efficient, customer focussed service. You will be responsible for all areas of general housekeeping,
You will be accountable for resolving guest issues, serving as a contact for both owners and guests regarding housekeeping, and providing feedback to enhance service quality. Additionally, you will support the Managed Service Team during peak periods, contributing to high guest satisfaction and strong NPS scores.
Your Responsibilities
As Local Supplier Lead, you will be responsible for the following areas of accountability:
Supplier & Contractor Management
Build and maintain commercially viable relationships with third-party cleaners
Continually help source new housekeepers and cleaners.
Load and onboard new house keepers onto internal systems, ensuring all records are accurate and current
Ensure all suppliers are correctly trained on the KEA system and company processes
Troubleshoot and find solutions to cleaner-related issues
Operational Support & Compliance
Liaise with cleaners to ensure all property cleans are covered effectively
Ensure housekeeping and quality issues are responded to and resolved within agreed service levels
Support the Property Services HUB Team in Chester with local supplier management and coordination
Assist with cleaning or maintenance repairs on properties when business needs demand
Property Oversight & Quality Assurance
Conduct property visits to assess and uphold quality standards
React to and manage Net Promoter Score (NPS) results to ensure continuous property standard improvements
Work closely with property owners to resolve queries related to their properties
Team & Relationship Management
Manage relationships with self-employed housekeepers and maintenance contractors
Assist with recruitment, onboarding, and performance monitoring of local suppliers and contractors
Ensure accurate and high-quality completion of all work done by third-party contractors
Emergency Response & On-Call Duties
Participate in out-of-hours emergency callout rota to ensure 24/7 response capability
Skills and Qualifications
By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.
All we ask if you have the following:
Full UK Driving License
Excellent customer services standards
Basic property maintenance & DIY proficiency
Excellent negotiation and problem-solving skills with a commercial mindset
Ability to multitask, prioritise & stay organised in a fast-paced environment
Excellent interpersonal and communication skills
Build, manage and maintain strong relationships
Conflict resolution experience
IT literate – MS office & databases
Contractor management experience.
...although standouts will also have:
Holiday let/Hospitality Industry Experience
Good knowledge of the local area
Ability to build a rapport quickly
Experience seeing through work orders
Sykes Cottages Company Benefits:
Annual STIP Company-wide Bonus Scheme offering an additional 10% of your salary through our performance-based bonus program
33 days of annual leave including bank holidays, plus up to 5 extra days with long service
A day off to celebrate your Birthday
Two paid Volunteering Days off annually
One of only 1000 BCORP-certified companies in the UK
Enhanced Parental leave (24 weeks maternity, 3 weeks paternity at 100% pay)
Exclusive discounts on stays for you, family and friends
Discounts and offers with a focus on your overall wellbeing
Health Cash Plan
Training & Development programs to set you up for success
24/7 mental health support and initiatives
Employee Savings Scheme transferring directly from your salary
Long Service Awards.
Diversity and Inclusion: We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team are happy to help.
If you are actively seeking your next career challenge, keen to join a diverse, exciting team, we welcome you to get in touch or apply!
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Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
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