Patient Services Care Co-ordinator
| Dyddiad hysbysebu: | 22 Mai 2025 |
|---|---|
| Cyflog: | £12.21 i £12.31 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £12.21 - £12.31 an hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Mehefin 2025 |
| Lleoliad: | Hedon, HU12 8JE |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A1637-25-0522 |
Crynodeb
Role Purpose: To support the practice in delivering excellent patient care by effectively co-ordinating patient care, using care navigation to ensure that patients receive the right care at the right time in the right place. Service Co-ordination Process online consultation requests, ensuring prioritisation and direction to most appropriate service/clinician Process tasks and schedule patient care in line with clinician requests Co-ordinate patient appointments to make best use of available resources and provide joined-up care for patients Follow up patients who do not attend for appointments and make alternative arrangements Act on communications from hospitals, community services, mental health services and other providers Liaise with other providers to support the transfer of care between different health and care settings Support active queue management within the practice buildings, minimising waiting times for patients and supporting care navigation Support frontline reception services during peak calling times and at times of pressure (call handling, front desk duties etc.) Co-ordinate patient bookings for annual and seasonal health programmes e.g. flu and COVID vaccinations Provide administrative support for the call and recall of patients for planned care appointments, screening and immunisations Patient Support Help people to manage their health needs through answering queries, making appointments, booking tests and arranging other reviews including long-term condition reviews Provide patients with good quality written or verbal information to support them in making choices about their care Proactively support patients to participate in local and national screening programmes Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their activation level Proactively support patients to access online services Identify and address safeguarding concerns Reporting Maintain effective records of activity and produce reports as required Provide agreed performance/activity data This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the Practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the Practice. This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.