CCTV Controller - Av 56 hours per week - Days & Nights
| Posting date: | 21 May 2025 |
|---|---|
| Salary: | £13.77 per hour |
| Additional salary information: | 13.77 - 13.77 |
| Hours: | Full time |
| Closing date: | 18 June 2025 |
| Location: | London, SW1H 0BG |
| Company: | Vacancy Filler |
| Job type: | Permanent |
| Job reference: | MAY20259713 |
Summary
The CCTV Operator will develop and lead operational excellence and best practice; optimising our service and value offering to customers to achieve performance targets. You will bring innovation and leadership and ensure a high-performance culture within your remit. This is an active and visible role requiring strong leadership competence in addition to entrepreneurial ability. Client interaction is significant and excellent relationship management skills are required.The CCTV Controller is responsible for aiding the Security Manager in controlling the shift operational requirements in line with the customer and contractual expectations. The CCTV Controller plays an integral role in ensuring that consistently high standards of security, safety and customer care are always delivered.Information:Position: CCTV OperatorLocation: London (Westminster)Pay Rate: £13.77 per hourHours: Average 56 hours per weekShifts: 6 on 3 off (Days & Nights)Job Requirements:SIA CCTV Licence requiredSIA Licence (DS or SG) requiredCorporate CCTV security experience requiredExcellent PC skills and Microsoft knowledge requiredExperience of working in a demanding, high-pressure environmentExcellent understanding of access control & CCTV systemsCustomer focused, with a strong knowledge of customer service skillsDemonstrate a strong aptitude for multi-taskingExcellent written and verbal communicationSelf-motivated and able to work on own initiativeTeam player, who will support colleagues and provide ideas to improve service deliveryAbility to think and act quickly in emergency incidents or under pressureJob Requirements:Deliver and encourage outstanding customer service deliveryEnsure that all security personnel always adhere to their duties and policies and procedures of the site, reporting any breach of these to the Duty Security Manager and the Security ManagerTo monitor the CCTV cameras within the Security Control RoomArrange for the collation and viewing of CCTV images in response to incident management, in line with the CCTV Code ofPracticeManaging Permit Process including issuing relevant keys and passesResponsible for key management and follow ups on missing keysPrepare and maintain the Security Control Room equipment for operational useEnsure the Security Control Room is kept tidyTo monitor, operate and report all Security Control Room technologies (intruder alarms, access control systems, BMS, fire alarm system, lift intercoms, lift monitoring stations)To be conversant with all life safety systems and assist in responding to all emergencies promptly as illustrated in the Assignment InstructionsInspect equipment for failures and faults, reporting these in line with proceduresMaintain accurate daily electronic occurrence log records (via the CIS HUB)Maintain the MyTag system, ensuring all assets are accounted for, all patrols are completed, and all compliance checks are completedReporting any discrepancies on the MyTAG system to your Security ManagerProducing site access control passesResponsible for the administration of lost & found propertyBook on all members of the security team correctly at the start of each shiftCheck SIA licences & CIS ID’s of all oncoming team membersReport any issues or incidents to the Security ManagerRespond to all incidents in line with policies and proceduresEnsure all incidents and issues are formally investigated and recordedAssist the Security Manager as per the needs of the siteProvide effective support during incidents and lead incident response in the Duty Security Manager’s absenceMaintain a high level of morale and discipline within the team, taking into consideration their welfareCarry out training with Security Officer’s and ensure that there are suitable personnel on your shift able to step up and cover your roleTo cover for the Security Manager in any instance of absenceMonitor, report and update the site training matrixBenefits:Health care plan (HSF)Perk Box (HSF) - discounts & offers from cinema tickets to days outCycle to work schemeTailed Site UniformFirst class training allowing you to develop your skillsA view for career developmentLong service & Employee Recognition awardsCIS Security has been providing manned guarding services since 1972 and has developed into one of the most effective and reliable security companies in England. At CIS Security, we work as a team to deliver operational excellence and truly believe that the service we provide is unparalleled in the security industry.At CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decided on the basis of qualifications, quality, and business needs.Due to the volume of applications, if we have not contacted you within three weeks of initial contact then you have not been successful on this occasion.