Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Customer Service Advisor
| Dyddiad hysbysebu: | 21 Mai 2025 |
|---|---|
| Cyflog: | £26,409 i £30,060 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 03 Mehefin 2025 |
| Lleoliad: | ILC, 100 Oldbury Road, Smethwick, B66 1JE |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Sandwell Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | SAND000008915 |
Crynodeb
Join Our Team as a Customer Service Advisor!
Are you passionate about making a difference in your community? An exciting opportunity has arisen for a dedicated Customer Service Advisor to join our Adult Social Care Enquiry Team on a permanent basis.
Position Details:
Hours: 37 hours per week
Schedule: Monday to Thursday, 9am to 5:30pm; Friday, 9am to 5pm
Location: On-site The Independent Living Centre, Smethwick, B66 1JE (no hybrid working available)
Role Overview: As a Customer Service Advisor, you will play a crucial role in enhancing the customer experience for individuals accessing Adult Social Care services. Your efforts will directly contribute to promoting wellbeing within our local communities.
Key Responsibilities:
Handle incoming calls and process service requests from customers across multiple channels
Actively listen and communicate clearly with customers
Utilize excellent IT skills to navigate various systems and applications
Deliver a service focused on customer experience and care
Qualifications:
GCSE in English and Maths (or equivalent qualifications)
Ability to provide evidence of qualifications, including a Maths GCSE or higher in this subject area.
Requirements:
Self-motivated and organized
Effective communication skills, both written and verbal
Experience in a busy Contact Centre environment
A standard DBS check
Benefits of Working with Us:
Career Development: Opportunities for professional growth and development within the council.
Job Satisfaction: Experience the rewarding and fulfilling nature of making a positive impact on people's lives
Supportive Environment: Work in a collaborative and inclusive team that values your contributions
Work-Life Balance: Enjoy a structured work schedule that supports a healthy work-life balance.
Employee Wellbeing: Access to various wellbeing programs and initiatives to support your health and happiness
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.
Are you passionate about making a difference in your community? An exciting opportunity has arisen for a dedicated Customer Service Advisor to join our Adult Social Care Enquiry Team on a permanent basis.
Position Details:
Hours: 37 hours per week
Schedule: Monday to Thursday, 9am to 5:30pm; Friday, 9am to 5pm
Location: On-site The Independent Living Centre, Smethwick, B66 1JE (no hybrid working available)
Role Overview: As a Customer Service Advisor, you will play a crucial role in enhancing the customer experience for individuals accessing Adult Social Care services. Your efforts will directly contribute to promoting wellbeing within our local communities.
Key Responsibilities:
Handle incoming calls and process service requests from customers across multiple channels
Actively listen and communicate clearly with customers
Utilize excellent IT skills to navigate various systems and applications
Deliver a service focused on customer experience and care
Qualifications:
GCSE in English and Maths (or equivalent qualifications)
Ability to provide evidence of qualifications, including a Maths GCSE or higher in this subject area.
Requirements:
Self-motivated and organized
Effective communication skills, both written and verbal
Experience in a busy Contact Centre environment
A standard DBS check
Benefits of Working with Us:
Career Development: Opportunities for professional growth and development within the council.
Job Satisfaction: Experience the rewarding and fulfilling nature of making a positive impact on people's lives
Supportive Environment: Work in a collaborative and inclusive team that values your contributions
Work-Life Balance: Enjoy a structured work schedule that supports a healthy work-life balance.
Employee Wellbeing: Access to various wellbeing programs and initiatives to support your health and happiness
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.