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Customer Service Advisor
| Posting date: | 21 May 2025 |
|---|---|
| Salary: | £26,409 to £30,060 per year |
| Hours: | Full time |
| Closing date: | 03 June 2025 |
| Location: | ILC, 100 Oldbury Road, Smethwick, B66 1JE |
| Remote working: | On-site only |
| Company: | Sandwell Council |
| Job type: | Permanent |
| Job reference: | SAND000008915 |
Summary
Join Our Team as a Customer Service Advisor!
Are you passionate about making a difference in your community? An exciting opportunity has arisen for a dedicated Customer Service Advisor to join our Adult Social Care Enquiry Team on a permanent basis.
Position Details:
Hours: 37 hours per week
Schedule: Monday to Thursday, 9am to 5:30pm; Friday, 9am to 5pm
Location: On-site The Independent Living Centre, Smethwick, B66 1JE (no hybrid working available)
Role Overview: As a Customer Service Advisor, you will play a crucial role in enhancing the customer experience for individuals accessing Adult Social Care services. Your efforts will directly contribute to promoting wellbeing within our local communities.
Key Responsibilities:
Handle incoming calls and process service requests from customers across multiple channels
Actively listen and communicate clearly with customers
Utilize excellent IT skills to navigate various systems and applications
Deliver a service focused on customer experience and care
Qualifications:
GCSE in English and Maths (or equivalent qualifications)
Ability to provide evidence of qualifications, including a Maths GCSE or higher in this subject area.
Requirements:
Self-motivated and organized
Effective communication skills, both written and verbal
Experience in a busy Contact Centre environment
A standard DBS check
Benefits of Working with Us:
Career Development: Opportunities for professional growth and development within the council.
Job Satisfaction: Experience the rewarding and fulfilling nature of making a positive impact on people's lives
Supportive Environment: Work in a collaborative and inclusive team that values your contributions
Work-Life Balance: Enjoy a structured work schedule that supports a healthy work-life balance.
Employee Wellbeing: Access to various wellbeing programs and initiatives to support your health and happiness
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.
Are you passionate about making a difference in your community? An exciting opportunity has arisen for a dedicated Customer Service Advisor to join our Adult Social Care Enquiry Team on a permanent basis.
Position Details:
Hours: 37 hours per week
Schedule: Monday to Thursday, 9am to 5:30pm; Friday, 9am to 5pm
Location: On-site The Independent Living Centre, Smethwick, B66 1JE (no hybrid working available)
Role Overview: As a Customer Service Advisor, you will play a crucial role in enhancing the customer experience for individuals accessing Adult Social Care services. Your efforts will directly contribute to promoting wellbeing within our local communities.
Key Responsibilities:
Handle incoming calls and process service requests from customers across multiple channels
Actively listen and communicate clearly with customers
Utilize excellent IT skills to navigate various systems and applications
Deliver a service focused on customer experience and care
Qualifications:
GCSE in English and Maths (or equivalent qualifications)
Ability to provide evidence of qualifications, including a Maths GCSE or higher in this subject area.
Requirements:
Self-motivated and organized
Effective communication skills, both written and verbal
Experience in a busy Contact Centre environment
A standard DBS check
Benefits of Working with Us:
Career Development: Opportunities for professional growth and development within the council.
Job Satisfaction: Experience the rewarding and fulfilling nature of making a positive impact on people's lives
Supportive Environment: Work in a collaborative and inclusive team that values your contributions
Work-Life Balance: Enjoy a structured work schedule that supports a healthy work-life balance.
Employee Wellbeing: Access to various wellbeing programs and initiatives to support your health and happiness
We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.