Practice Manager
| Posting date: | 20 May 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 13 June 2025 |
| Location: | Birmingham, B26 1AT |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0097-25-0001 |
Summary
Key Responsibilities Operational & Strategic Management: Oversee the day-to-day operations of the practice, ensuring smooth workflow and optimal patient care. Lead and coordinate all practice functions, including administration, finance, HR, and IT. Develop, implement, and monitor policies and procedures to ensure efficiency and compliance. Plan and lead change management initiatives to improve practice services. Ensure the practice meets Quality and Outcomes Framework (QOF) targets and contractual obligations. Manage and support the implementation of the practice development plan (PDP). Act as a key liaison with the Primary Care Network (PCN), PCN Manager, and ARRS staff. Represent the practice at external meetings and engage with key stakeholders, including NHS England, Integrated Care Boards (ICBs), and local authorities. HR & Workforce Management: Provide functional management for all clinical and administrative staff. Oversee the recruitment, onboarding, and retention of staff, ensuring robust induction processes. Develop and maintain succession planning for key roles within the practice. Implement and manage an effective appraisal system, performance management, and staff training programmes. Ensure compliance with HR legislation, managing employee relations including disciplinary and grievance procedures. Ensure all staff have appropriate training, including statutory and mandatory requirements. Financial Management: Oversee the practice's financial management, including budgets, accounting systems, payroll, and cash flow forecasting. Manage partner drawings, PAYE, and NHS pensions. Ensure the practice operates cost-effectively while maximising income opportunities. Maintain financial oversight, including forecasting and reporting to the Senior GP. Work with the accountant to ensure accurate end-of-year financial reporting. Ensure the practice has adequate insurance coverage. Compliance & Risk Management: Ensure CQC compliance, preparing for inspections and implementing required changes. Manage health and safety protocols, including risk assessments and staff training. Ensure adherence to Information Governance (IG) and IT security protocols. Maintain an effective business resilience plan (BRP)to ensure continuity of services. Oversee data protection compliance (GDPR) and patient confidentiality policies. Patient Services & Engagement: Maintain and enhance patient experience by ensuring high-quality service delivery. Oversee patient feedback systems, including handling and resolving complaints in line with NHS guidance. Manage Patient Participation Groups (PPGs)to encourage patient engagement. Ensure the practice promotes and increases the use of online patient services. Manage internal and external communication strategies, including practice newsletters and website updates. IT & Facilities Management: Oversee the practices IT infrastructure, ensuring system security and efficiency. Manage IT contracts and relationships with system providers. Ensure the smooth running of practice premises, including maintenance, cleaning, and security. Oversee procurement of medical and office supplies, ensuring value for money. Coordinate and manage the practice diary, ensuring efficient scheduling of meetings and clinics. The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.