Housing Officer
| Posting date: | 20 May 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £26250-26250 per annum |
| Hours: | Full time |
| Closing date: | 19 June 2025 |
| Location: | Merseyside, L1 |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 299767-43398031 |
Summary
Location: LiverpoolSalary: £26,250 per annumContract: PermanentHours: Full-time (37.5 hours per week)
At Serco, we are proud to work on behalf of the Home Office to manage the Asylum Accommodation and Support Services Contract (AASC) in the North West. Our mission is to support vulnerable asylum seekers by providing safe, high-quality accommodation and essential services as they navigate the asylum process.
We are looking for a housing officer to join our dedicated team in Liverpool. This is a static role, meaning you’ll be based in a specific area, ensuring that properties are safe, well-maintained, and compliant with AASC standards.
What You’ll Be Doing
As a housing officer, you’ll play a vital role in ensuring the well-being and safety of our service users. Your responsibilities will include:
-
Conducting monthly property inspections to ensure compliance with AASC standards.
-
Managing on-boarding and withdrawal of properties in line with local operating procedures.
-
Identifying and reporting property faults, ensuring they are categorised correctly for appropriate action.
-
Performing minor property repairs, using the tools and training provided.
-
Handling operational cash administration, such as topping up utility meters and processing emergency payments.
-
Responding to and resolving customer complaints in a professional manner.
What We’re Looking For
We value people skills as much as property experience. If you have a strong work history dealing with people face-to-face, thrive in a fast-paced, demanding role, and can remain calm under pressure, this role could be perfect for you.
-
Experience in housing or property management is beneficial, but not essential – full training is provided.
-
You must have strong communication skills and be confident in managing challenging situations (e.g., anti-social behaviour, safeguarding concerns, or medical needs).
-
Due to the nature of the role, Counter Terrorism Check (CTC) security clearance and a Criminal Record Bureau (CRB) check are required (subject to Home Office approval).
Why Serco
A place you can make an impact: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives
A place you can count on: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won’t be hard to find.
A place for you: You’ll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work.
What we offer
Pension upto – 6%Employee Assistance ProgrammeChance to contribute to innovation in the public servicesA company passionate about diversity and inclusionSerco Benefits packageA safe and supportive cultureA company passionate about diversity and inclusion
All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
#aasccareers
About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
At Serco, we are proud to work on behalf of the Home Office to manage the Asylum Accommodation and Support Services Contract (AASC) in the North West. Our mission is to support vulnerable asylum seekers by providing safe, high-quality accommodation and essential services as they navigate the asylum process.
We are looking for a housing officer to join our dedicated team in Liverpool. This is a static role, meaning you’ll be based in a specific area, ensuring that properties are safe, well-maintained, and compliant with AASC standards.
What You’ll Be Doing
As a housing officer, you’ll play a vital role in ensuring the well-being and safety of our service users. Your responsibilities will include:
-
Conducting monthly property inspections to ensure compliance with AASC standards.
-
Managing on-boarding and withdrawal of properties in line with local operating procedures.
-
Identifying and reporting property faults, ensuring they are categorised correctly for appropriate action.
-
Performing minor property repairs, using the tools and training provided.
-
Handling operational cash administration, such as topping up utility meters and processing emergency payments.
-
Responding to and resolving customer complaints in a professional manner.
What We’re Looking For
We value people skills as much as property experience. If you have a strong work history dealing with people face-to-face, thrive in a fast-paced, demanding role, and can remain calm under pressure, this role could be perfect for you.
-
Experience in housing or property management is beneficial, but not essential – full training is provided.
-
You must have strong communication skills and be confident in managing challenging situations (e.g., anti-social behaviour, safeguarding concerns, or medical needs).
-
Due to the nature of the role, Counter Terrorism Check (CTC) security clearance and a Criminal Record Bureau (CRB) check are required (subject to Home Office approval).
Why Serco
A place you can make an impact: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives
A place you can count on: Working for a globally operating business delivering essential services across 5 vital sectors, your next opportunity and challenge won’t be hard to find.
A place for you: You’ll become an integral member of a well-defined and supportive team, who believe passionately in the value of our work.
What we offer
Pension upto – 6%Employee Assistance ProgrammeChance to contribute to innovation in the public servicesA company passionate about diversity and inclusionSerco Benefits packageA safe and supportive cultureA company passionate about diversity and inclusion
All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
#aasccareers
About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.