Care Navigator

Posting date:	20 May 2025
Salary:	Not specified
Additional salary information:	Negotiable
Hours:	Full time
Closing date:	13 June 2025
Location:	Folkestone, CT20 2SE
Company:	NHS Jobs
Job type:	Permanent
Job reference:	A4825-25-0000

Summary

The Care Navigator plays a key role as the first point of contact for patients, helping them access the right care at the right time. This role involves traditional receptionist duties, such as managing appointments and handling patient enquiries, alongside "navigation" tasks guiding patients to the most appropriate services within or outside the practice. Care Navigators ensure patients receive a high standard of customer service while supporting the clinical team with efficient, well-organised administrative support. Key Responsibilities: Greet patients and visitors professionally, in person and by telephone. Manage appointment bookings, cancellations, and queries using the clinical system. Actively signpost patients to the E Consult. Handle requests for repeat prescriptions, test results, and referrals. Maintain confidentiality and professionalism at all times. Update and maintain accurate patient records and documentation. Process incoming and outgoing mail, electronic communications, and administrative tasks such as scanning and filing. Monitor and manage the patient waiting area, ensuring a welcoming and calm environment. Work collaboratively with all practice staff to support a smooth patient journey. Assist with any additional duties to support the team and contribute to a high standard of care delivery. Key Skills and Attributes: Excellent communication and interpersonal skills Empathy, patience, and a caring attitude Ability to remain calm under pressure Strong IT and administrative skills (experience with EMIS is an advantage) Willingness to learn and undertake training A proactive, flexible, and team-oriented approach Understanding of confidentiality, safeguarding, and data protection requirements