Client Engagement Assistant
| Dyddiad hysbysebu: | 19 Mai 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Mehefin 2025 |
| Lleoliad: | CF45 4SN |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Evolution Safety Solutions Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Evolution Safety Solutions is a Health, Safety, Environment, and Fire Safety consultancy and training company based in Wales, working with clients across the UK. We support a wide range of industries including construction, education, manufacturing, and facilities management. Our services include:
- Health and safety consultancy, audits, site inspections, and compliance assessments
- Fire risk assessments and fire safety support
- Environmental compliance and advice
- CDM (Construction Design and Management) consultancy
- Development of policies, procedures, and documentation (including RAMS)
- Retained safety advisor services
- Support with accreditations such as CHAS, SafeContractor, Constructionline, and ISO standards
- Accredited and bespoke training in health, safety, fire, and environmental topics, delivered both in-person and online
We are known for our practical, approachable, and client-focused consultancy style. Our goal is to help businesses not just comply with the law, but to build safer, more efficient operations.
Role Overview
We are seeking a Client Engagement Assistant who is enthusiastic, self-motivated, and proactive. You will work closely with our Office Manager and wider team to support client communications, drive engagement, and contribute to business development. This role is ideal for someone with a strong customer service approach who is focused on achieving results and keen to grow within a professional services environment.
A background in health, safety, environment, or fire safety is highly desirable, or at minimum a strong interest in the sector and a willingness to learn.
Key Responsibilities
1. Develop a working knowledge of our services to confidently speak with clients about their needs.
2. Act as the first point of contact for incoming phone calls and email enquiries.
3. Make outbound calls to existing and potential clients to maintain relationships and promote services.
4. Manage email correspondence, send proposals, documentation, and follow-up communications.
5. Keep client records up to date within internal systems.
6. Support business development by identifying opportunities, following up leads, and maintaining engagement with prospective clients.
7. Contribute to marketing initiatives such as email campaigns, newsletters, social media, and website content.
8. Assist with general administrative tasks including document formatting, scheduling, and office coordination.
9. Liaise with consultants and clients to help coordinate service delivery.
What We’re Looking For
1. A “get up and go” attitude – someone who is self-motivated, enthusiastic, and able to take initiative
2. Strong communication skills – professional, clear, and engaging
3. Focused on achieving goals and delivering excellent service
4. Ideally a background in health and safety, fire safety, environmental services, or a related sector
5. Highly organised with good attention to detail
6. Confident using Microsoft Office and general office systems
7. Able to manage time effectively and prioritise work in a busy environment
8. A team player who is also confident working independently
Career Progression
This is a growth role with potential to develop into business development, client relationship management, or sales, depending on your skills and interests.
Working Hours
- Full-time or part-time roles available
- Part-time applicants must be available to work until 5:00pm Monday to Thursday
- Our office closes at 2:30pm on Fridays for all office-based staff
What We Offer
- Supportive, professional, and friendly working environment
- Early Friday finishes
- Career progression opportunities in business development or consultancy support
- On-the-job training and development in the health, safety, and compliance sector
- Be part of a growing and respected Welsh company
- Private Healthcare
- Company Pension
- Health and safety consultancy, audits, site inspections, and compliance assessments
- Fire risk assessments and fire safety support
- Environmental compliance and advice
- CDM (Construction Design and Management) consultancy
- Development of policies, procedures, and documentation (including RAMS)
- Retained safety advisor services
- Support with accreditations such as CHAS, SafeContractor, Constructionline, and ISO standards
- Accredited and bespoke training in health, safety, fire, and environmental topics, delivered both in-person and online
We are known for our practical, approachable, and client-focused consultancy style. Our goal is to help businesses not just comply with the law, but to build safer, more efficient operations.
Role Overview
We are seeking a Client Engagement Assistant who is enthusiastic, self-motivated, and proactive. You will work closely with our Office Manager and wider team to support client communications, drive engagement, and contribute to business development. This role is ideal for someone with a strong customer service approach who is focused on achieving results and keen to grow within a professional services environment.
A background in health, safety, environment, or fire safety is highly desirable, or at minimum a strong interest in the sector and a willingness to learn.
Key Responsibilities
1. Develop a working knowledge of our services to confidently speak with clients about their needs.
2. Act as the first point of contact for incoming phone calls and email enquiries.
3. Make outbound calls to existing and potential clients to maintain relationships and promote services.
4. Manage email correspondence, send proposals, documentation, and follow-up communications.
5. Keep client records up to date within internal systems.
6. Support business development by identifying opportunities, following up leads, and maintaining engagement with prospective clients.
7. Contribute to marketing initiatives such as email campaigns, newsletters, social media, and website content.
8. Assist with general administrative tasks including document formatting, scheduling, and office coordination.
9. Liaise with consultants and clients to help coordinate service delivery.
What We’re Looking For
1. A “get up and go” attitude – someone who is self-motivated, enthusiastic, and able to take initiative
2. Strong communication skills – professional, clear, and engaging
3. Focused on achieving goals and delivering excellent service
4. Ideally a background in health and safety, fire safety, environmental services, or a related sector
5. Highly organised with good attention to detail
6. Confident using Microsoft Office and general office systems
7. Able to manage time effectively and prioritise work in a busy environment
8. A team player who is also confident working independently
Career Progression
This is a growth role with potential to develop into business development, client relationship management, or sales, depending on your skills and interests.
Working Hours
- Full-time or part-time roles available
- Part-time applicants must be available to work until 5:00pm Monday to Thursday
- Our office closes at 2:30pm on Fridays for all office-based staff
What We Offer
- Supportive, professional, and friendly working environment
- Early Friday finishes
- Career progression opportunities in business development or consultancy support
- On-the-job training and development in the health, safety, and compliance sector
- Be part of a growing and respected Welsh company
- Private Healthcare
- Company Pension