Flexible Support Officer
| Dyddiad hysbysebu: | 19 Mai 2025 |
|---|---|
| Cyflog: | £25,148 i £30,443 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Mehefin 2025 |
| Lleoliad: | Oxfordshire, South East England |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | A2Dominion |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | req3207 |
Crynodeb
Flexible Support Officer
Oxfordshire
Salary - £25,148 - £30,443 per annum
Permanent, Full Time, 35 hours per week
About A2Dominion
We are a UK housing association committed to a new vision – providing homes people love to live in.
With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.
Our 70,000+ customers come from a diverse range of backgrounds with varying levels of income. We’re here to provide them all with homes that are safe, high quality and sustainable.
And with social housing roots going back eight decades, we continue to ensure that every penny of profit is reinvested into our charitable social purpose – delivering more homes and better services for customers.
Role Overview
A flexible support officer within our Domestic Abuse Service will support clients, within refuge and places of safety provision, within outreach, delivering group work and answering enquiries through the Domestic Abuse Service helpline. Working closely with external agencies such as the Police and other agencies is key to this role as is advocating on the client’s behalf, as well as referring on to other agencies for further support.
Key Responsibilities
• To take referrals and carry out needs assessments of prospective clients, liaising with police, health professionals, other agencies and colleagues as appropriate. This can be whilst working on the helpline or working within refuge or places of safety provision.
• To ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures.
• To deliver high quality support to clients living in our accommodation and for up to 4-6 weeks after move on (where required by the service), enabling them to sustain their tenancy and promoting independence, freedom and choice.
• Working jointly and cohesively with housing management teams to give the best possible service to those that we are supporting.
• Help clients when living in our accommodation in facilitating move-on to suitable accommodation.
• Support clients via our access and helpline, over the phone and in a face to face context.
• To agree and review client Independent Living Plans and Risk Assessments on a regular basis and deliver contracted hours of support achieving the required outcomes.
• To deliver the support identified in an Independent Living Plan through regular personal contact as appropriate, taking follow up action as required.
• To design and deliver structured support to groups as appropriate to the service specification and/or local need.
• To liaise with internal departments and outside agencies and contacts where appropriate in order to ensure the delivery of support and act as advocate where necessary.
• To liaise with partner agencies and other key stakeholders as appropriate to ensure that good communication and co-operation is maintained.
• To report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences such as MARAC, MATAC and other meetings as required.
• To ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner.
• Support the Group’s Domestic Abuse Housing Alliance (DAHA) accreditation process.
• Be an ambassador for domestic abuse services, promoting the ADAS service internally as well as to external partners.
• To handle complaints and representations in accordance with A2Dominion’s policy and undertake any necessary investigations.
More about you:
• Educated to GCSE level or equivalent
• Basic MS Office skills and willingness to learn new systems
• Strong organizational and multi-tasking skills with the ability to prioritise tasks effectively
• Excellent communication and interpersonal skills with the ability to remain calm under pressure
• Ability to work independently and as part of a team, showing initiative and problem solving capabilities
• Experience in a similar customer facing role
Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives.
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.We offer a wide range of staff benefits. For this role, these include:
• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development.
If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: recruitment@a2dominion.co.uk
Oxfordshire
Salary - £25,148 - £30,443 per annum
Permanent, Full Time, 35 hours per week
About A2Dominion
We are a UK housing association committed to a new vision – providing homes people love to live in.
With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.
Our 70,000+ customers come from a diverse range of backgrounds with varying levels of income. We’re here to provide them all with homes that are safe, high quality and sustainable.
And with social housing roots going back eight decades, we continue to ensure that every penny of profit is reinvested into our charitable social purpose – delivering more homes and better services for customers.
Role Overview
A flexible support officer within our Domestic Abuse Service will support clients, within refuge and places of safety provision, within outreach, delivering group work and answering enquiries through the Domestic Abuse Service helpline. Working closely with external agencies such as the Police and other agencies is key to this role as is advocating on the client’s behalf, as well as referring on to other agencies for further support.
Key Responsibilities
• To take referrals and carry out needs assessments of prospective clients, liaising with police, health professionals, other agencies and colleagues as appropriate. This can be whilst working on the helpline or working within refuge or places of safety provision.
• To ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures.
• To deliver high quality support to clients living in our accommodation and for up to 4-6 weeks after move on (where required by the service), enabling them to sustain their tenancy and promoting independence, freedom and choice.
• Working jointly and cohesively with housing management teams to give the best possible service to those that we are supporting.
• Help clients when living in our accommodation in facilitating move-on to suitable accommodation.
• Support clients via our access and helpline, over the phone and in a face to face context.
• To agree and review client Independent Living Plans and Risk Assessments on a regular basis and deliver contracted hours of support achieving the required outcomes.
• To deliver the support identified in an Independent Living Plan through regular personal contact as appropriate, taking follow up action as required.
• To design and deliver structured support to groups as appropriate to the service specification and/or local need.
• To liaise with internal departments and outside agencies and contacts where appropriate in order to ensure the delivery of support and act as advocate where necessary.
• To liaise with partner agencies and other key stakeholders as appropriate to ensure that good communication and co-operation is maintained.
• To report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences such as MARAC, MATAC and other meetings as required.
• To ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner.
• Support the Group’s Domestic Abuse Housing Alliance (DAHA) accreditation process.
• Be an ambassador for domestic abuse services, promoting the ADAS service internally as well as to external partners.
• To handle complaints and representations in accordance with A2Dominion’s policy and undertake any necessary investigations.
More about you:
• Educated to GCSE level or equivalent
• Basic MS Office skills and willingness to learn new systems
• Strong organizational and multi-tasking skills with the ability to prioritise tasks effectively
• Excellent communication and interpersonal skills with the ability to remain calm under pressure
• Ability to work independently and as part of a team, showing initiative and problem solving capabilities
• Experience in a similar customer facing role
Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives.
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.We offer a wide range of staff benefits. For this role, these include:
• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development.
If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: recruitment@a2dominion.co.uk