Customer Service Representative
| Posting date: | 19 May 2025 |
|---|---|
| Salary: | £12.50 per hour |
| Hours: | Full time |
| Closing date: | 18 June 2025 |
| Location: | Liverpool, L3 4DG |
| Remote working: | On-site only |
| Company: | Dr Franks |
| Job type: | Permanent |
| Job reference: |
Summary
Role Overview:
As a Customer Service Representative, you will be the first point of contact for patients and clients, providing outstanding service through phone, email, live chat, and in-person interactions. You’ll be responsible for answering queries, booking and managing appointments, and keeping patient records accurate and up to date. Your attention to detail, excellent communication skills, and ability to work well in a team are essential to supporting the smooth running of the clinic.
Key Responsibilities:
• Answer incoming phone calls, emails, and live chat messages in a timely and professional manner
• Provide accurate information about services, pricing, availability, and booking procedures
• Schedule, confirm, and update appointments using clinic management software
• Manage patient records and ensure account details are accurate and up to date
• Handle basic patient queries and direct more complex concerns to the appropriate team member
• Follow up on outstanding communications and ensure patients receive necessary information
• Support front-of-house duties, including welcoming patients and coordinating with clinical staff
• Maintain confidentiality, professionalism, and excellent customer service at all times
What We’re Looking For:
• Previous experience in a customer service role, ideally within a healthcare or clinic setting
• Clear and confident communication skills across phone, email, and chat platforms
• Strong IT skills and experience using booking or CRM systems
• Ability to stay calm and helpful under pressure or when dealing with sensitive situations
• High attention to detail and commitment to maintaining accurate records
• Friendly, professional, and patient-focused attitude
What We Offer:
• Competitive salary based on experience
• Ongoing training and career development opportunities
• Staff discounts on treatments and products
• A supportive and collaborative team environment
As a Customer Service Representative, you will be the first point of contact for patients and clients, providing outstanding service through phone, email, live chat, and in-person interactions. You’ll be responsible for answering queries, booking and managing appointments, and keeping patient records accurate and up to date. Your attention to detail, excellent communication skills, and ability to work well in a team are essential to supporting the smooth running of the clinic.
Key Responsibilities:
• Answer incoming phone calls, emails, and live chat messages in a timely and professional manner
• Provide accurate information about services, pricing, availability, and booking procedures
• Schedule, confirm, and update appointments using clinic management software
• Manage patient records and ensure account details are accurate and up to date
• Handle basic patient queries and direct more complex concerns to the appropriate team member
• Follow up on outstanding communications and ensure patients receive necessary information
• Support front-of-house duties, including welcoming patients and coordinating with clinical staff
• Maintain confidentiality, professionalism, and excellent customer service at all times
What We’re Looking For:
• Previous experience in a customer service role, ideally within a healthcare or clinic setting
• Clear and confident communication skills across phone, email, and chat platforms
• Strong IT skills and experience using booking or CRM systems
• Ability to stay calm and helpful under pressure or when dealing with sensitive situations
• High attention to detail and commitment to maintaining accurate records
• Friendly, professional, and patient-focused attitude
What We Offer:
• Competitive salary based on experience
• Ongoing training and career development opportunities
• Staff discounts on treatments and products
• A supportive and collaborative team environment