IT Analyst - Desktop
| Dyddiad hysbysebu: | 16 Mai 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Competitive |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Mehefin 2025 |
| Lleoliad: | Equity House, Irthlingborough Road, Wellingborough,, NN8 1LT |
| Cwmni: | Booker Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 25750 |
Crynodeb
The IS Analyst for Workplace Desktop works within the IS team of Booker, This position is hands-on and requires a balance between people management, technical support, and service management. You will take ownership of escalated issues, manage workloads, and ensure all incidents and service requests are resolved in line with SLAs. You will work closely with other internal IT teams such as, Infrastructure, Networks, Service Desk, as well as external vendors to ensure seamless support and continuous improvement of IT services.
The role focuses on supervision of the Desktop Support team, managing their day to day tasks and priorities. You will also play a critical role in maintaining and improving end-user satisfaction. You will ensure that the Desktop Support Team follow best practices, comply with company policies, and deliver support in a professional and efficient manner. Regular performance monitoring, coaching, and mentoring will be key aspects of your role, alongside reporting on team metrics and contributing to the development of IT support processes.
This role is ideal for someone with strong leadership qualities, excellent technical support experience, and a passion for delivering exceptional customer service. You’ll be a role model for your team, promoting a culture of accountability, professionalism, and continuous improvement.
- Experience of Ivanti Unified Endpoint Management, Windows OS, Microsoft Defender for Endpoints, Sophos, Microsoft Office O365
- Knowledge of wholesale industry business processes
- Service management skills
- Technical project management skills
- Line Management