Clinical Quality Manager | Norfolk Community Health and Care NHS Trust

Dyddiad hysbysebu:	15 Mai 2025
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	£53,755 - £60,504 per annum pro rata
Oriau:	Llawn Amser
Dyddiad cau:	15 Mehefin 2025
Lleoliad:	Norwich, NR2 3TU
Cwmni:	Norfolk Community Health and Care NHS Trust
Math o swydd:	Parhaol
Cyfeirnod swydd:	7215076/839-7215076-BM

Crynodeb

We are looking for a compassionate, innovative individual who is able to manage the detail, but see the bigger picture. The Clinical Quality Manager takes responsibility for monitoring the safety and experiences of our patients and their families, helping to ensure that they are the heart of everything we do.


• The postis responsible forsupporting clinical services in delivering andevidencingoutstanding quality of care as described in the Trust’s Quality & Clinical Strategy, underpinned by the Trust’s Quality Improvement model.

• Manage and develop the Trust’s programme to embed the principles of CQC self-assessment which is based on CQC Regulatory Fundamental Standards of Care in conjunction with the Deputy Director of Nursing.

• Lead on learning and changes from incidents, inquests, claims, complaintsas well asidentifyingimpact of always events and best practice.

• Implementing relevant new national guidancein areas of responsibility and oversight including NICE and Patient Safety.

• Working closely with the Patient Safety Specialist(s) developing and using the framework of Insight, Involvement and Improvement as laid out in the NHS Patient Safety Strategy.

• Lead with Deputy Director of Nursing and other Trust leads on a programme of Quality Improvement peer reviews and actions from these.


NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.

Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.

We welcome applications from people who share our values and can help us deliver outstanding care in our local community.

Main Duties & Responsibilities

• Working closely with the Patient Safety Specialist(s) developingand using the framework of Insight, Involvement and Improvement as laid out in the NHS Patient Safety Strategy.

• Support the Patient Safety Specialist and deputise whenrequired.

• Manage and develop the Trust’s programme to embed the principles of CQC self-assessment which is based on CQC Regulatory Fundamental Standards of Care in conjunction with the Deputy Director of Nursing.

• Work closely with theTrust’s PlaceQualityteams,Patient Experience & People ParticipationManagerand service leads, to ensure learning from serious incidents, inquests, internal reviews,complaintsand claims are translated into learning and sustained improvement across all clinical areas in the service and Trust.

• Working as a senior clinicalleader,to triangulate quantitative and qualitative data todemonstratethemes,trendsand risks. Share these through relevant service directorate meetings and escalate concernsin a timely manner.

• Prepare data andwritereports foridentifiedcommittees and the Trust Board.

• Oversee and support services in the assessment and management of clinical policy and clinical risk compliance

• Work in partnership with the Patient Safety Specialist, on ensuring robust response and dissemination of alerts in relation to medical devices and safety, with responsibility for understanding the clinical impact of these.

• Maintain theappropriate TrustQuality dashboards with support from the Business Intelligenceteam.

• Support clinical teams toidentifyand implement innovative aspects of practice to enable them to deliver ‘outstanding’ care to patients and service users.

• Lead relevant programmes of improvement activity based onidentifyingexcellence in clinical quality agreed with the Chief Nurse or Director of Nursingenabling practice to be shared across services. Ensure improvements are informed bydifferent aspectsof patient safety science such as human factors, systems thinking, investigation, quality improvement, change management, prospective and reactive risk analysis and management, error theory and just culture.


• Lead the Clinical Effectiveness & Auditprocess and group and,be responsible forensuring consistency of good practice across theTrust andreduce unwarranted variation in practice.

• Develop strategies to motivate and influence staff to improve clinical practice in their professionalcapacityand across services.

• Support the senior quality leadershipteam inthe development of professional practiceas a result ofTrust, regional and national developments.

• Actively seek out and provide relevant translation for the Trust of national,regionaland local policies and strategies related to Quality.

• Lead on the patient participation (lived experience and co-production), including Trust wide groups and functions.

• Identifyrisks associated with the provision of the services and the delivery of high-quality patient care, escalating risks to the senior management teams asappropriateand implementing action plans to mitigate the risks.

• Be an active member of the Trust’s clinical governance groups to influence and inform the quality agenda, reporting,improvementsand learning, providing expert knowledge where relevant.

• Undertake where required, and support others to undertake, detailed PSIRFanalysis andPSII’s.

• Actively address failure in systems or processes underpinning the delivery of safe clinical practice.

• Support theChief Nurse and Director of Nursingin any other aspects of Clinical Quality and Professional Practice asrequired.

• Lead the governance and oversight of the translation service requests and service quality for the Trust. Provide reports on quality and usage and a focus on ensuring value.

• Support the collation of evidence and development of the annual Quality Account.





Communication and Engagement

• To communicate with staff at all levels of the organisation.

• To develop andmaintainkey relationships including the following roles:
• Staff within the Operational Quality Team, including safeguarding, IPAC and Trust Governance.

• • Other Corporate colleagues including Finance, Workforce, Training, Education and HR Teams, ClinicalMedicinesand Communication Teams.

• • Clinical services directorates.

• This communication may occur at all levels of the organisation and involve presenting complex information, negotiating with parties who hold differing views,appropriate decisionmaking and using skills of persuasion to ensure staff understand the issues involved and their responsibilities within.


• Provide relevant reports and proposals for improvements to practice toa number offor a including Board, related sub-committees and externally to a range of commissioners and stakeholders.





Budgetary Responsibility




• This role willbe responsible forfinancial managementof the staff members of the Clinical Governance team

• This postis responsible formonitoringthe associated budget, procurement of any related capital equipment and supplies.





Human Resources

• Responsible for the day-to-day supervision andmanagementtheLived Experience and Co-production Manager.This involves all aspects of staff management including supervision and monitoring of all aspects of their work programme.

• This includes responsibility forallthe following: grievance, disciplinary, appraisal, appointing panel member at recruitment, reviewing work performance and progress, work allocation and monitoring.

• Responsible for ensuring that managed staff complete their mandatory training requirements and are offeredappropriate opportunitiesfor development.

• Responsible formaintainingown professional development and requirement to take part inappraisal andsupervision.

• Responsible for Professional Body requirements, i.e. NMC revalidation, HCPC ongoing registration, etc.





Clinical and Practice Governance

• Observe andmaintainstrict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

• Any data that is taken/shared as part of a phone call or transported, or transferred electronically must be undertakenwith regard tothe Trust’s Information Governance and Information Security policies.


• The post holder must adhere to the Trust’s risk assessment and risk management processes.

• The post holder must adhere to infection control policies and procedures.

• It is a condition of your employment that you are currently registered with a Clinical ProfessionalBodyand it is your responsibility tomaintainyour professional registration.

• Undertake mandatory training and any other training relevant to the role as required by the Trust.

• The post holder mustparticipatein clinical and other audits asrequired.

• Participate in clinical supervision on a regular basis.

• The post holderis required tolead in relevant emergency preparedness process for their team.





Sustainability

• It is the responsibility of all staff to minimise the Trust’s environmental impact wherever possible. This will include recycling, switching off lights, computers,monitorsand equipment when not in use as well as helping to reduce paper waste by minimising printing/copying and reducing water usage, reporting faults and heating/cooling concerns promptly and minimising travel. Where the role includes the ordering and use of supplies or equipment the post holder will consider the environmental impact of such purchases.




This advert closes on Sunday 1 Jun 2025

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