Digital Performance Analyst

Posting date:	16 May 2025
Salary:	£42,614 to £50,296 per year
Hours:	Full time
Closing date:	01 June 2025
Location:	NE98 1YX
Company:	Government Recruitment Service
Job type:	Permanent
Job reference:	404810/5

Summary

At DWP Digital, we design and develop digital user-friendly digital services that enable millions of people to access the help, advice, and financial support they need. Almost everyone in the UK relies on our digital services at some point in their lives.

Our digital performance analyst community works across DWP to gain insight on how our services are used and how well our systems perform.

Join us within DWP’s Health Data and Analytics Team to make a difference to transformative Health and Disability work.

Our team has responsibility for generating a variety of data and analytics products, which support those running the Health Transformation Programme to identify, shape and assess the benefits of a multitude of initiatives that improved the lives of citizens who need our help.

If you love using data to get people thinking differently and users are central in everything you do, join DWP Digital and help us get this right.

Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.

Digital Performance Analysts in DWP Digital support iterative design of services by analysing of a wide range of datasets and collaborating with User Researchers, Business Analysts and Data Scientists to create a holistic understanding of our systems, business and users.

A Digital Performance Analyst conducts analysis by developing and working with performance measurement frameworks, KPIs, goals, user needs and benefits.

This is not just web analytics, in these roles you will collaborate closely with digital teams that build services for our citizens. You will develop measures from a variety of data sources that support teams to prove the value they add and ensure they meet the Government’s Digital by Default Service Standard.

You will be responsible for carrying out analysis and providing insights against the measures you have developed. Encouraging digital teams to always design and build with measurement and the value to the citizen in mind. Nurturing a user needs measurement culture in the teams you work with.

This is a key role, where a variety of stakeholders will depend on you to deliver accurate and actionable insights, to drive the focus and centralise the user in everything that we do.

Proud member of the Disability Confident employer scheme

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.