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Membership Operations Manager

Manylion swydd
Dyddiad hysbysebu: 15 Mai 2025
Cyflog: £35,000 bob blwyddyn
Oriau: Llawn Amser
Dyddiad cau: 14 Mehefin 2025
Lleoliad: RG12 1HX
Gweithio o bell: Ar y safle yn unig
Cwmni: Remarkable Jobs Limited
Math o swydd: Parhaol
Cyfeirnod swydd: 2151-17164

Crynodeb

Membership Operations Manager
Location: Bracknell
Salary: £35,000
Hours: Full-time, 37 hours per week
Work Location: On-site
Full time / Permanent

Remarkable Jobs is hiring on behalf of our amazing client.
We are seeking a Membership Operations Manager to join their team in Bracknell. This is a hands-on and varied role requiring strong project management and organisational skills, with a focus on delivering exceptional value to members.

Membership Operations Manager Role:
As the Membership Operations Manager, you will play a key role in implementing the strategic membership plan. You will drive member engagement, oversee a diverse events programme, and ensure high levels of operational excellence across all membership services.

Membership Operations Manager Key Responsibilities:

  • Manage the member events programme, from content planning to delivery.


  • Lead the subscription renewals process including invoicing and collections.


  • Oversee new membership applications and onboarding, as well as the resignations process.


  • Coordinate engaging membership communications (newsletters, case studies, etc.).


  • Maintain accurate member records and ensure system and process efficiency.


  • Gather insights on members and competitors to inform strategic decisions.


  • Provide outstanding customer service across all touchpoints.


  • Support digital engagement throughout the annual membership cycle.


    What They Are Looking For:

    Essential:

    • 3–5 years’ relevant experience in operations, project management, or events.


    • Proficient IT user with experience in Microsoft packages, CRM, and CMS tools.


    • Strong organisational skills and attention to detail.


    • Excellent communication and customer service abilities.


    • Able to work both independently and collaboratively.


      Desirable:

      • Experience delivering presentations and running meetings.


        Membership Operations Manager Key Attributes:

        • Proactive and able to prioritise workload.


        • Self-motivated with a strong team ethic.


        • A focus on continuous improvement and service delivery.


          If you’re ready to take on a varied and rewarding role as a Membership Operations Manager, we’d love to hear from you.