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5988 - Admin Officer
| Posting date: | 15 May 2025 |
|---|---|
| Salary: | £24,202 per year |
| Hours: | Full time |
| Closing date: | 30 May 2025 |
| Location: | South West England, UK |
| Remote working: | On-site only |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 5988 |
Summary
Proud to serve. Proud to keep justice going.
Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession.
You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include:
• Preparing papers and files for court, tribunals, hearings and meetings
• Creating and updating records on our in-house computer system and data input
• Resulting courts accurately, interpreting accurately the information required on a court file.
• Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
• Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc
•
Your skills and experience
With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers by phone and email. You’ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You’ll enjoy working in a fast-paced environment and helping court users navigate the justice system.
Please refer to the job description attachment for more information.
This role is for an Admin Officer but also entails additional Judicial Liaison Administration Officer duties which are listed below.
Key Roles and Responsibilities
Operations
• First Point of Contact: Serve as the initial contact for booking fee-paid judiciary.
• Booking Management: Handle bookings and update court sitting schedules as needed.
• Resource Planning: Assist in preparing sitting plans and resource schedules for efficient service delivery.
• Record Maintenance: Maintain accurate and up-to-date records and databases.
• Report Preparation: Support the creation of reports as required.
• Feedback Management: Collaborate with the team to log, process, and resolve operational issues.
• Judicial Travel & Fees: Process travel, subsistence, and fee claims as appropriate.
Administration
• Mail & Correspondence: Sort, distribute, and draft responses to correspondence.
• Resource Orders: Process orders for supplies such as stationery.
• Documentation Management: Maintain an organized repository of operational documents, publications, and materials.
• Administrative Support: Assist with meetings, training, judicial visits, swearing-in ceremonies, ticketing, database maintenance, and report generation.
• Business Assurance: Support business assurance activities as needed.
Drafting
• Correspondence: Draft letters and other communications.
• Reports & Documents: Prepare standard letters, minutes, reports, and submissions in line with guidelines.
Casework & Data Management
• Objective Management: Ensure targets and deadlines are met.
• Project Coordination: Research, compile, and process project-related data.
• Quality Control: Maintain high standards in documentation and compliance.
• Cross-Checking: Review and validate work completed by colleagues.
• Data Collection & Analysis: Gather and process information for operational reports and statistical analysis.
Communication
• Stakeholder Engagement: Liaise with internal and external stakeholders, including judiciary members, court staff, and tribunal users, to address resource needs and challenges.
• Public Interaction: Collaborate with judiciary representatives, magistrates, managers, suppliers, and other stakeholders to ensure smooth operations.
Accountability & Other Duties
• Reporting: Report to the Judicial Liaison Manager.
• Flexibility: Adapt to additional tasks as required, in line with the role's responsibilities.
Please make sure that you include your current duties and responsibilities in your CV.
Further details:
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. This is a business-critical role requiring full time hours.
Occasional travel to other courts
For this post, occasional travel across the South West region may be required for meetings and training.
Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession.
You will be adaptable, able to multi-task and effectively carry out a variety of duties, which will include:
• Preparing papers and files for court, tribunals, hearings and meetings
• Creating and updating records on our in-house computer system and data input
• Resulting courts accurately, interpreting accurately the information required on a court file.
• Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
• Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc
•
Your skills and experience
With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers by phone and email. You’ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You’ll enjoy working in a fast-paced environment and helping court users navigate the justice system.
Please refer to the job description attachment for more information.
This role is for an Admin Officer but also entails additional Judicial Liaison Administration Officer duties which are listed below.
Key Roles and Responsibilities
Operations
• First Point of Contact: Serve as the initial contact for booking fee-paid judiciary.
• Booking Management: Handle bookings and update court sitting schedules as needed.
• Resource Planning: Assist in preparing sitting plans and resource schedules for efficient service delivery.
• Record Maintenance: Maintain accurate and up-to-date records and databases.
• Report Preparation: Support the creation of reports as required.
• Feedback Management: Collaborate with the team to log, process, and resolve operational issues.
• Judicial Travel & Fees: Process travel, subsistence, and fee claims as appropriate.
Administration
• Mail & Correspondence: Sort, distribute, and draft responses to correspondence.
• Resource Orders: Process orders for supplies such as stationery.
• Documentation Management: Maintain an organized repository of operational documents, publications, and materials.
• Administrative Support: Assist with meetings, training, judicial visits, swearing-in ceremonies, ticketing, database maintenance, and report generation.
• Business Assurance: Support business assurance activities as needed.
Drafting
• Correspondence: Draft letters and other communications.
• Reports & Documents: Prepare standard letters, minutes, reports, and submissions in line with guidelines.
Casework & Data Management
• Objective Management: Ensure targets and deadlines are met.
• Project Coordination: Research, compile, and process project-related data.
• Quality Control: Maintain high standards in documentation and compliance.
• Cross-Checking: Review and validate work completed by colleagues.
• Data Collection & Analysis: Gather and process information for operational reports and statistical analysis.
Communication
• Stakeholder Engagement: Liaise with internal and external stakeholders, including judiciary members, court staff, and tribunal users, to address resource needs and challenges.
• Public Interaction: Collaborate with judiciary representatives, magistrates, managers, suppliers, and other stakeholders to ensure smooth operations.
Accountability & Other Duties
• Reporting: Report to the Judicial Liaison Manager.
• Flexibility: Adapt to additional tasks as required, in line with the role's responsibilities.
Please make sure that you include your current duties and responsibilities in your CV.
Further details:
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible, and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. This is a business-critical role requiring full time hours.
Occasional travel to other courts
For this post, occasional travel across the South West region may be required for meetings and training.