Desktop Support Analyst
| Posting date: | 13 May 2025 |
|---|---|
| Salary: | £32,115 to £35,235 per year, pro rata |
| Hours: | Full time |
| Closing date: | 27 May 2025 |
| Location: | Manchester, Greater Manchester |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Manchester City Council |
| Job type: | Permanent |
| Job reference: | 5700 |
Summary
This is a great opportunity to join the ICT Desktop team, which has a vital role managing the computers and systems which support all Council services and departments.
The ICT Service supports over 9,000 users of PCs, laptops, mobile phones and tablets across Manchester City Council network and remotely.
Do you have good communication skills and enjoy working with a wide range of stakeholders to support and fix their equipment and services?
We are looking for an enthusiastic and committed person to join our team.
The ideal candidate will need:
Experience of how a Service Desk operates within an IT installation and experience of ServiceNow
Experience of Desktop Support, good technical knowledge of MS products, operating systems and applications
Basic LAN/WAN support experience
Knowledge of Active Directory Administration and experience of MECM and MS Endpoint Manager
You will provide a professional, customer focused, specialist technical service which enables the delivery of organisational objectives and provides a high quality service to customers in line with both internal guidelines, policies and procedures and statutory requirements.
You will support the delivery of a range of technical projects, initiatives or work packages that comply with relevant legislation and help achieve the Council’s corporate aims and objectives.
You will use your technical knowledge and expertise to develop, design and implement customer-focused solutions for the assigned service area. You will act as a key member of the team and will ensure high standards of customer service and service delivery.
The ICT Service supports over 9,000 users of PCs, laptops, mobile phones and tablets across Manchester City Council network and remotely.
Do you have good communication skills and enjoy working with a wide range of stakeholders to support and fix their equipment and services?
We are looking for an enthusiastic and committed person to join our team.
The ideal candidate will need:
Experience of how a Service Desk operates within an IT installation and experience of ServiceNow
Experience of Desktop Support, good technical knowledge of MS products, operating systems and applications
Basic LAN/WAN support experience
Knowledge of Active Directory Administration and experience of MECM and MS Endpoint Manager
You will provide a professional, customer focused, specialist technical service which enables the delivery of organisational objectives and provides a high quality service to customers in line with both internal guidelines, policies and procedures and statutory requirements.
You will support the delivery of a range of technical projects, initiatives or work packages that comply with relevant legislation and help achieve the Council’s corporate aims and objectives.
You will use your technical knowledge and expertise to develop, design and implement customer-focused solutions for the assigned service area. You will act as a key member of the team and will ensure high standards of customer service and service delivery.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.