Customer Success Specialist
| Dyddiad hysbysebu: | 13 Mai 2025 |
|---|---|
| Cyflog: | £22,100 i £24,100 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Mehefin 2025 |
| Lleoliad: | LE7 |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Pioneering People |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | HS/W265/CSS-1006-43919 |
Crynodeb
Customer Success Specialist (Evenings) / Up to £24K / Leicester / Mon – Fri, 2:30 PM – 10:30 PM
Are you a people person with a passion for delivering outstanding service? Do you thrive in a fast-paced environment and enjoy making someone's day a little better?
Join Selective Marketplace Ltd – home to elegant womenswear brands Wrap London and Poetry Fashion – as our next Customer Success Specialist and be part of a close-knit team that truly values customer experience.
This is your chance to step into a rewarding, full-time evening role with a growing company that champions teamwork, quality, and a warm, welcoming culture.
Key Responsibilities of the Customer Success Specialist:
• Responding quickly and professionally to customer queries across email, chat, phone, and social media
• Supporting customers in the UK, US, and Germany (don’t worry, you don’t need to speak German!)
• Maintaining customer accounts and following up to ensure every issue is resolved
• Sharing feedback to help us improve our products and service
• Collaborating with a friendly team to deliver solutions and build trust
• Embodying the voice and values of our two beautiful brands
What We're Looking For:
• A superstar communicator with excellent English and razor-sharp people skills
• Confidence on the phone and in writing, with a helpful, can-do attitude
• Someone who enjoys working in a fast-paced, collaborative environment
• UK work authorisation (required)
• Own transport preferred due to shift hours and location (on-site only)
What’s on Offer?
• A permanent, secure role in a supportive and sociable team
• Competitive salary (£22,100 - £24,100, based on experience)
• Company pension
• Cycle to work scheme
• Generous employee discount
• On-site parking
• Fun company events and a real team spirit
Why Join Us?
At Selective Marketplace, our in-house Customer Success team is the heart of our business. We don’t upsell or cold call – we simply create smooth, enjoyable shopping experiences for our loyal community of fashion lovers. If you care deeply about people and pride yourself on top-notch service, this is the role for you.
Ready to let your career shine?
Click APPLY to submit your CV for this exciting new Customer Success Specialist position and join a company where your contribution truly matters.