Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
IT Service Manager
| Dyddiad hysbysebu: | 12 Mai 2025 |
|---|---|
| Cyflog: | £37,497 i £38,273 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Mai 2025 |
| Lleoliad: | M2 3LR |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 403751/4 |
Crynodeb
Digital Channels Service Management support various services including, but not limited to Inbound and Outbound mail, electronic document management and SMS messaging.
As IT Service Manager you are responsible for implementation and improvement of service management.
Working as part of a team, you undertake a range of service management activities, e.g. resolving incidents, tickets, issues, IT debt correction and responding to queries addressing all aspects of the Products and Services including reference to and the application of policies and processes.
Your key responsibilities will include, but not limited to:
- Triage issues and support resolution or escalate where appropriate to relevant IT service functions.
- You will monitor costs across multiple service lines ensuring that Products and Services are delivering the best value for money in meeting business and user requirements.
- Produce dashboards, providing a single view on service performance for key senior stakeholders.
- Assist in coordinating, validating and maintaining data for SLAs, service information, problem and resolution profiles, reference data, contract and support details, etc using relevant Service Management tools across multiple service lines.
- Produce key management reports on adherence to Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) including interpretation and analysis of data.
- Create, analyse, interpret management reporting to support forecasting, capacity assessment and identify trends on IT service demand and support resources.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.