Housing Income Officer - Tewkesbury
| Dyddiad hysbysebu: | 12 Mai 2025 |
|---|---|
| Cyflog: | £30,000 i £33,000 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Excellent Plus Benefits |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 22 Mai 2025 |
| Lleoliad: | Tewkesbury, Gloucestershire, GL20 8ND |
| Cwmni: | Bromford |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 1098965 |
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**This position is part-time at 30 hours per week, and fixed-term until April 2026**
Do you have a passion for customer service? Do you want to make a real difference in people's lives and help our customers thrive? If you have experience of working in benefits, housing income or another related area and want to join an organisation recognised as a Great Place to Work, we want to hear from you!
The office you will work from in this roaming role is Tewkesbury (GL20 8ND).
Key Responsibilities
As a Housing Income Officer you will be part of our friendly and high-performing Income Management team. Your main responsibility will be to manage a patch of around 200 homes, providing essential advice and support to customers who are experiencing difficulties with rent payments with a focus on tenancy sustainment.
- Income Collection and Guidance: Collect income and offer guidance on benefits and income maximisation.
- Customer Relationship Management: Build strong relationships with customers to develop trust and provide tailored support.
- Support and Solutions: Offer advice and support to those struggling with rent payments, collaborating with other departments to find effective solutions.
What We’re Looking For
We are looking for someone with experience in a front-line customer-facing role within a general needs housing environment or a similar background relevant to income collection. An understanding of housing benefit, universal credit, and welfare reform legislation would be advantageous. Strong communication skills are essential, as you will be engaging with both colleagues and customers. A positive attitude, proactive approach, and the ability to prioritise your workload are also important.
- Experience: Front-line customer-facing role within a general needs housing environment or similar background.
- Knowledge: Understanding of housing benefit, universal credit, and welfare reform legislation.
- Skills: Strong communication, positive attitude, proactive approach, ability to prioritise workload, good IT skills, attention to detail, and excellent work ethic.
- Requirements: Full driving licence and access to a vehicle, Enhanced DBS check.
An Enhanced DBS check as well as a full driving licence and access to a vehicle is required.
Why Join Us?
Join us and be part of an organisation recognised as a Great Place to Work. You will have the opportunity to make a tangible impact on people's lives, working in a supportive and collaborative environment.
Application Details
The closing date for applications is Thursday 22 May, with interviews taking place at our Tewkesbury office. Please note that the advert may close before the deadline if we receive sufficient interest, so we recommend completing your application as soon as possible.
Important information for internal colleagues:
If you are successful, you will move onto Bromford's new terms and conditions and will adopt these benefits as part of your colleague package. For more information and FAQs about the new T&Cs, visit Hub. (N.B. this will not apply if you are moving into a role as part of a secondment)
Secondments:
If you are seconded into a role that pays more than your substantive role, you will receive a secondment allowance. This effectively “tops up” your pay to match that of the seconded role for the duration of your secondment. As the allowance is separate from your substantive salary, it is not included in e.g. performance-related pay (PRP) calculations, pension contributions etc.
If your salary is more than that advertised for the role you’re seconding into, there will be no drop in salary during the secondment.