L2 Application Support Analyst
| Posting date: | 09 May 2025 |
|---|---|
| Salary: | £55,000 to £65,000 per year |
| Additional salary information: | 5000 |
| Hours: | Full time |
| Closing date: | 08 June 2025 |
| Location: | Canary Wharf, East London |
| Remote working: | On-site only |
| Company: | Kaveltech Limited |
| Job type: | Permanent |
| Job reference: |
Summary
Role Summary
As an L2 Application Support Analyst, you will be responsible for investigating, analyzing, and resolving complex technical and functional issues across financial platforms in the domains of Trade Capture, Payments, and Risk Management. This role demands strong domain expertise, advanced troubleshooting capabilities, and the ability to coordinate with internal teams and vendors to maintain high system availability and performance.
Key Responsibilities by Domain
1. Trade Capture Systems
Troubleshoot failed trades and investigate trade booking discrepancies
Monitor and resolve issues in Summit/Murex systems
Perform root cause analysis (RCA) and document solutions
Collaborate with L1, L3 teams, and vendors (e.g., Finastra)
2. Payment Systems
Manage and troubleshoot payment queues (SWIFT MT/MX, AccessPay)
Monitor file transmissions, acknowledgments, and error logs
Ensure compliance with payment cut-off times and SLAs
Support batch and real-time payment processing
3. Risk Management Support
Monitor VaR, PnL, and exposure limit engines (Fusion Risk, ActivePivot)
Investigate delays or inaccuracies in risk report generation
Analyze data flow dependencies across market/reference feeds
Coordinate resolution of data quality and system issues with Risk and Finance teams
4. Batch/Job Monitoring
Investigate job failures (Control-M, Autosys) and coordinate recovery
Write and maintain shell/batch scripts for job diagnostics
Liaise with upstream/downstream teams to ensure job integrity
Perform performance tuning and bottleneck identification
5. Data Feed/Integration Monitoring
Validate inbound/outbound feeds for format and timeliness (XML, JSON)
Manage and escalate failures in trade, pricing, and reference data interfaces
Conduct file and data validation, including checksum and schema checks
6. Incident & Problem Management
Own incidents from investigation to resolution
Participate in Major Incident calls and provide RCA reports
Log and manage problems and known errors in ITSM systems
Support audit and compliance data requests
Required Skills & Experience
Technical Skills
Advanced SQL for data investigation and tuning
Unix/Linux shell scripting (bash, ksh)
Understanding of integration protocols (SFTP, APIs, message queues)
Familiarity with job schedulers (Control-M, Autosys)
Domain Knowledge
End-to-end trade lifecycle
SWIFT MT/MX standards and payment systems
Market and credit risk concepts (VaR, stress testing, PnL analysis)
Exposure to regulatory compliance workflows (ISO 20022, Basel)
Tools & Platforms
Murex / Summit
Fusion Risk / ActivePivot
SWIFT Alliance Access / AccessPay
ServiceNow, Jira, Remedy
AppDynamics, Splunk, ELK stack
SQL Developer, Excel (advanced/VBA)
Key Attributes
Strong troubleshooting and analytical mindset
Ability to manage multiple high-priority issues under pressure
Excellent communication and documentation skills
Strong collaboration with cross-functional teams
Willingness to support 24/7 operations or shift-based coverage
Preferred Qualifications
Bachelor’s degree in Computer Science, Finance, or a related field
ITIL Foundation Certification
Minimum 5 years experience in Investment Banking, Treasury, or Fintech environments
Exposure to Agile/Scrum and DevOps practices
As an L2 Application Support Analyst, you will be responsible for investigating, analyzing, and resolving complex technical and functional issues across financial platforms in the domains of Trade Capture, Payments, and Risk Management. This role demands strong domain expertise, advanced troubleshooting capabilities, and the ability to coordinate with internal teams and vendors to maintain high system availability and performance.
Key Responsibilities by Domain
1. Trade Capture Systems
Troubleshoot failed trades and investigate trade booking discrepancies
Monitor and resolve issues in Summit/Murex systems
Perform root cause analysis (RCA) and document solutions
Collaborate with L1, L3 teams, and vendors (e.g., Finastra)
2. Payment Systems
Manage and troubleshoot payment queues (SWIFT MT/MX, AccessPay)
Monitor file transmissions, acknowledgments, and error logs
Ensure compliance with payment cut-off times and SLAs
Support batch and real-time payment processing
3. Risk Management Support
Monitor VaR, PnL, and exposure limit engines (Fusion Risk, ActivePivot)
Investigate delays or inaccuracies in risk report generation
Analyze data flow dependencies across market/reference feeds
Coordinate resolution of data quality and system issues with Risk and Finance teams
4. Batch/Job Monitoring
Investigate job failures (Control-M, Autosys) and coordinate recovery
Write and maintain shell/batch scripts for job diagnostics
Liaise with upstream/downstream teams to ensure job integrity
Perform performance tuning and bottleneck identification
5. Data Feed/Integration Monitoring
Validate inbound/outbound feeds for format and timeliness (XML, JSON)
Manage and escalate failures in trade, pricing, and reference data interfaces
Conduct file and data validation, including checksum and schema checks
6. Incident & Problem Management
Own incidents from investigation to resolution
Participate in Major Incident calls and provide RCA reports
Log and manage problems and known errors in ITSM systems
Support audit and compliance data requests
Required Skills & Experience
Technical Skills
Advanced SQL for data investigation and tuning
Unix/Linux shell scripting (bash, ksh)
Understanding of integration protocols (SFTP, APIs, message queues)
Familiarity with job schedulers (Control-M, Autosys)
Domain Knowledge
End-to-end trade lifecycle
SWIFT MT/MX standards and payment systems
Market and credit risk concepts (VaR, stress testing, PnL analysis)
Exposure to regulatory compliance workflows (ISO 20022, Basel)
Tools & Platforms
Murex / Summit
Fusion Risk / ActivePivot
SWIFT Alliance Access / AccessPay
ServiceNow, Jira, Remedy
AppDynamics, Splunk, ELK stack
SQL Developer, Excel (advanced/VBA)
Key Attributes
Strong troubleshooting and analytical mindset
Ability to manage multiple high-priority issues under pressure
Excellent communication and documentation skills
Strong collaboration with cross-functional teams
Willingness to support 24/7 operations or shift-based coverage
Preferred Qualifications
Bachelor’s degree in Computer Science, Finance, or a related field
ITIL Foundation Certification
Minimum 5 years experience in Investment Banking, Treasury, or Fintech environments
Exposure to Agile/Scrum and DevOps practices