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Customer Experience Coordinator In Sheffield

Manylion swydd
Dyddiad hysbysebu: 07 Mai 2025
Cyflog: £25,565 bob blwyddyn
Oriau: Llawn Amser
Dyddiad cau: 06 Mehefin 2025
Lleoliad: Sheffield
Gweithio o bell: Ar y safle yn unig
Cwmni: CP Management Solutions LTD
Math o swydd: Parhaol
Cyfeirnod swydd: VS-CEC-44597

Crynodeb

Job Title: Customer Experience Coordinator

Location: Sheffield, South Yorkshire, England

Total Salary: £25,565 per annum

    • Job Type: Temporary to Permanent
    • Hours: Monday to Friday working hours from 8:00 am to 4:30 pm

    Duties:

      • Strong communications skills both verbal and written.
      • All actions to be outcome driven.
      • Good organisational skills and housekeeping
      • Team player and able to work on own initiative and self-motivation.
      • Accurate data input into both Systems, Xactware, Symbility and any other customer portals.
      • Acting as the key liaison point between the customer, service centre and any contractors involved on claims, ensuring communication is precise.
      • Book appointments for both reactive and planned works for trades.
      • Supporting customers with choosing their material choices for reinstatement works.
      • Interim invoicing for reinstatement works.
      • Ensure SLA’s are adhered to and highlighting any issues to the Customer Experience Manager where necessary.
      • To provide outstanding customer service always, remaining courteous and professional.
      • Analysing and correcting financial data ensuring projected margins are accurate and PMC is updated weekly.
      • Resolve customer queries and ensure any complaints are escalated to the relevant Manager.
      • Understanding of all contracts you are responsible for.
      • Appointing and issuing purchase orders and communicating with suppliers as and when required.
      • Adhere to & ensure compliance with Health & Safety, Environment & Quality procedures for your local branch.

      Qualifications:

        • Previous experience in customer service or administration.
        • Strong organizational and communication skills.

        Training:

          • 2 weeks training in Tamworth, Staffordshire - all expenses paid for!

          Note:

            • A DBS Check will be undertaken during the first 2 weeks of employment.

            Benefits:

              • 29 days holiday (including bank holidays) and other additional benefits.

              If you are interested in the role please apply and we will contact you.