Customer Experience Coordinator In Sheffield
| Posting date: | 07 May 2025 |
|---|---|
| Salary: | £25,565 per year |
| Hours: | Full time |
| Closing date: | 06 June 2025 |
| Location: | Sheffield |
| Remote working: | On-site only |
| Company: | CP Management Solutions LTD |
| Job type: | Permanent |
| Job reference: | VS-CEC-44597 |
Summary
Job Title: Customer Experience Coordinator
Location: Sheffield, South Yorkshire, England
Total Salary: £25,565 per annum
• Hours: Monday to Friday working hours from 8:00 am to 4:30 pm
Duties:
• All actions to be outcome driven.
• Good organisational skills and housekeeping
• Team player and able to work on own initiative and self-motivation.
• Accurate data input into both Systems, Xactware, Symbility and any other customer portals.
• Acting as the key liaison point between the customer, service centre and any contractors involved on claims, ensuring communication is precise.
• Book appointments for both reactive and planned works for trades.
• Supporting customers with choosing their material choices for reinstatement works.
• Interim invoicing for reinstatement works.
• Ensure SLA’s are adhered to and highlighting any issues to the Customer Experience Manager where necessary.
• To provide outstanding customer service always, remaining courteous and professional.
• Analysing and correcting financial data ensuring projected margins are accurate and PMC is updated weekly.
• Resolve customer queries and ensure any complaints are escalated to the relevant Manager.
• Understanding of all contracts you are responsible for.
• Appointing and issuing purchase orders and communicating with suppliers as and when required.
• Adhere to & ensure compliance with Health & Safety, Environment & Quality procedures for your local branch.
Qualifications:
• Strong organizational and communication skills.
Training:
Note:
Benefits:
If you are interested in the role please apply and we will contact you.