Head of Service Delivery- Community Services
| Dyddiad hysbysebu: | 07 Mai 2025 |
|---|---|
| Cyflog: | £50,000.00 i £55,000.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £50000.00 - £55000.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 21 Mai 2025 |
| Lleoliad: | Holgate, YO26 4GG |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | B0260-25-0035 |
Crynodeb
Main Duties and Responsibilities: Key Result Areas and Performance: Establish and monitor performance metrics to evaluate the delivery of community services against performance targets and strategic objectives. Analyze complex data to identify trends and inform the development of best practices for community-based services. Ensure timely completion of reports for the Board of Directors, stakeholders, and regulators, including national and system reporting. Achieve safety, quality, and performance targets in line with CQC regulations and standards. Implement systems and procedures to ensure compliance with relevant standards. Collaborate with internal teams and external partners to maintain performance and safety standards. Formulate long-term plans to support service delivery, liaising with finance and HR to create robust strategies. Drive continuous improvement initiatives, implementing service improvements aligned with strategic goals. Review processes and systems to enhance the delivery of patient care. Develop policies and procedures for new community services and ensure consistent application of existing policies. Represent Nimbuscare as an ambassador, exemplifying system leadership and building productive relationships with external partners and stakeholders. Develop and implement contingency and emergency plans for community services. Conduct audits to maintain compliance and implement improvement plans. Create a culture of learning and sharing best practices to ensure high-quality care. Optimize workforce utilization to deliver excellent care and financial efficiency. Leverage information systems to manage staffing, patient data, reporting, and finances. Service Delivery: Provide senior-level operational management and mobilize community clinical services through strong leadership. Ensure services are delivered safely, sustainably, and effectively. Develop and implement service improvement projects and contribute to clinical strategy and transformation. Assess, plan, and evaluate the delivery of Nimbuscares community services, providing assurance reports to the Board. Lead operational capacity planning and implementation. Conduct reviews of service operating plans to identify and mitigate risks. Oversee contracts, service-level agreements, and asset management for community services. Manage projects to support the continuous development and delivery of services. Lead quality, performance, and financial improvement initiatives. Oversee change management and transformational programs to drive organisational growth. Ensure effective incident management, root cause analysis, and escalation procedures are in place. Manage budgets, delegated finances, and procurement processes for community service delivery. People Management: Manage and support the performance of the service management team. Lead line management activities, including performance appraisals, absence management, and objective setting. Coach and develop the operational management team, embedding continuous improvement principles. Foster a culture of high performance and innovation through teamwork and benchmarking. Be a visible leader and accessible to front-line staff. Business Responsibilities: Uphold Nimbuscares ethos and culture. Positively promote Nimbuscare within the community and among stakeholders. Support the introduction of new processes to enhance service quality. Build and maintain strong relationships with relevant personnel and partners. Learning and Development: Participate in training programs to enhance professional development. Engage in individual performance reviews and maintain personal development records. Undertake mandatory and statutory training as required. Team Working: Collaborate effectively as part of a multidisciplinary team, supporting others and exploring new ways of working. Accept delegated tasks, prioritize workload, and implement effective time management strategies. Contribute to team activities to enhance patient care and team performance. Confidentiality: Maintain confidentiality of all information gained during the course of duties, including patient, client, and staff information. Handle information discreetly and with professionalism. Health & Safety: Identify and manage risks associated with work activities. Use training effectively to update knowledge and skills. Follow infection control procedures and maintain safe, hazard-free work environments. Report potential risks appropriately. Equality and Diversity: Actively support equality, diversity, and inclusion. Treat all colleagues, patients, and staff with dignity and respect. Quality: Address quality and risk issues proactively. Take accountability for actions and performance. Participate in audits and cooperate with external evaluations. Maintain professional conduct and ensure high standards of care. Communication: Communicate effectively with colleagues, patients, and external partners. Adapt communication methods to meet diverse needs and preferences. Other Duties: This job description is subject to periodic review and may be adjusted as necessary to meet the evolving needs of the role. Perform any additional duties reasonably requested within the scope of the role.