CRM Administration Support Officer
| Dyddiad hysbysebu: | 07 Mai 2025 |
|---|---|
| Cyflog: | £24,790 i £27,269 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Local Government Pension Scheme |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Mai 2025 |
| Lleoliad: | Barnstaple, Devon |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | North Devon District Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Deal with enquiries from customers, Councillors and general public in relation to W&R services; resolve at first point of contact where possible. Have a broad knowledge of W&R services and take responsibility for reducing issues needing to be escalated to supervisors / managers.
Systematically investigate Firmstep reports using previous Firmstep reports and Bartec events, process reports, keeping customers updated - make sure Firmstep records are organised and current via stringent housekeeping methods (where reports are invalid, refer customers to weblinks and explain, in clear, sensitive and diplomatic way why we will / cannot not take action).
Make a daily check on EH&HS systems for fly tipping cases, allocate work to either EH&HS Wardens or W&R staff and reassign accordingly, keep traceable records. Check and sign off cases weekly.
Speak to supervisors when Firmstep report(s) causes concern, in a timely way, to encourage swift resolution of possible wider issues escalating to your line manager where required.
Work closely with supervisors on daily basis on service failures / alerts, to be able to effectively deal with missed collection reports, replacement container status’ and non-standard bulky collection charges.
Work closely with Bartec Administration Officer when Firmstep reports relate to a customer’s assisted collection, to ensure relevant database(s) / Bartec are up to date and correct as soon as possible.
Be main point of contact for CSC / W&R colleagues on Firmstep-related report queries.
Make weekly checks of ICT online reports of property changes, liaise with Bartec Administration Officer (and supervisors where necessary) to make sure Bartec, databases and crews are updated .
Have a practical approach to and engage in organisational change, seek to consistently improve working practices as part of day-to-day duties.
Maintain working knowledge of the administrative systems W&R colleagues use (Firmstep, databases, Word, Excel and Outlook), to be able to assist / provide support to colleagues as and when required by manager and during periods of high demand and / or backlog.
Actively support NDC’s Equal Opportunities policy and contribute to overall aims and targets of W&R Team and NDC.
Systematically investigate Firmstep reports using previous Firmstep reports and Bartec events, process reports, keeping customers updated - make sure Firmstep records are organised and current via stringent housekeeping methods (where reports are invalid, refer customers to weblinks and explain, in clear, sensitive and diplomatic way why we will / cannot not take action).
Make a daily check on EH&HS systems for fly tipping cases, allocate work to either EH&HS Wardens or W&R staff and reassign accordingly, keep traceable records. Check and sign off cases weekly.
Speak to supervisors when Firmstep report(s) causes concern, in a timely way, to encourage swift resolution of possible wider issues escalating to your line manager where required.
Work closely with supervisors on daily basis on service failures / alerts, to be able to effectively deal with missed collection reports, replacement container status’ and non-standard bulky collection charges.
Work closely with Bartec Administration Officer when Firmstep reports relate to a customer’s assisted collection, to ensure relevant database(s) / Bartec are up to date and correct as soon as possible.
Be main point of contact for CSC / W&R colleagues on Firmstep-related report queries.
Make weekly checks of ICT online reports of property changes, liaise with Bartec Administration Officer (and supervisors where necessary) to make sure Bartec, databases and crews are updated .
Have a practical approach to and engage in organisational change, seek to consistently improve working practices as part of day-to-day duties.
Maintain working knowledge of the administrative systems W&R colleagues use (Firmstep, databases, Word, Excel and Outlook), to be able to assist / provide support to colleagues as and when required by manager and during periods of high demand and / or backlog.
Actively support NDC’s Equal Opportunities policy and contribute to overall aims and targets of W&R Team and NDC.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.