Applications Support Manager
| Dyddiad hysbysebu: | 06 Mai 2025 |
|---|---|
| Cyflog: | £500.0 i £600.0 bob dydd |
| Gwybodaeth ychwanegol am y cyflog: | £500 to £600 per day, inside IR35 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Mai 2025 |
| Lleoliad: | Newcastle upon Tyne, Tyne and Wear, NE1 3DX |
| Cwmni: | Hays Specialist Recruitment |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 4684700_1746544797 |
Crynodeb
Applications Support Manager
Newcastle (2 days onsite)
£500 to £600 day rate, inside IR35
Your new role
In your new role, you will be supporting and working with the team to provide second and third-line support, whilst providing resolution for incidents and problems within an ITIL framework. You will be owning, escalating and managing incidents within the team and with supplier and internal teams, whilst providing an internal escalation point for application issues.
You will be assessing, changing, and establishing the best practices within the team's support process, whilst monitoring and maintaining data processing and data feeds between systems. You will also be monitoring and reporting on team and system performance feeding into capacity planning and application development.
What you'll need to succeed
- Experience in managing, supporting and maintaining enterprise applications
- Excellent troubleshooting, problem solving & delivery skills
- Excellent track record of people and team management, preferably including 2nd and 3rd liners
- The ability to learn and support current and new systems quickly and effectively
- Strong stakeholder management skills
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk