Service Delivery Manager
| Dyddiad hysbysebu: | 06 Mai 2025 |
|---|---|
| Cyflog: | £46,148.00 i £52,809.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £46148.00 - £52809.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Mai 2025 |
| Lleoliad: | Newcastle Upon Tyne, NE1 6SN |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | G9914-25-0086 |
Crynodeb
In this role, you are accountable for: Stakeholder and Contract Management 1. Engaging with and working proactively with stakeholders to assess current services and performance, identify and implement improvement opportunities and drive efficiencies, working towards common business goals and objectives. 2. Responsible for maintaining positive relationships with a wide range of external suppliers, taking ownership for dealing with and resolving any performance issues. 3. Ensuring contract delivery though engagement with the corporate Contract Management Team, or directly with the supplier. Project Responsibilities 4. Be part of the delivery of projects, including leading from an operational perspective projects on the NHSBSA strategic roadmap. 5. Represent the service within projects and the specific role will be determined by the scale and complexity of each project. 6. Lead on continuous improvement projects with the support of the Service Manager, which will include internal and external stakeholder engagement. 7. Contribute to the production of mandates, spend control forms and full business cases. 8. identifying where future opportunities exist for improvement projects 9. Participate in the process when new technology or changes to current systems are required including procurements. This would involve assisting with the specification of requirements, research and working with outside contractors and stakeholders. Staff Management 10. Deliver operational objectives through performance management of direct reports (DRs) and through carrying out process improvement projects. 11. Demonstrates clear leadership and management skills and the ability to influence and persuade others and leads teams in the delivery of business objectives and strategy. 12. Responsible for setting clear objectives for direct reports and carrying out reqular ORO reviews, developing and coaching direct reports to assist in delivery of business objectives and broaden their experience. 13. Demonstrate support and guidance through the full application of all supporting tools and policies in place HR planning, Absence Management policy, Health and Safety and all other applicable policies. 14. Responsible for identifying personal development needs and learning requirements to ensure DRs have the correct skills and competencies required for the role. 15. Ensures the deputy Management programme is managed effectively, working with DRs to ensure staff skills are being developed to support progression through the different bands and allow them move to the next level and create a pool of management resource. 16. Provide guidance on management issues whilst also ensuring DRs remain fully empowered in a supportive environment. 17. Carry out disciplinary meetings, where appropriate. Ensuring that HR policy is followed to ensure consistency. Service Delivery 18. Working alongside Workforce Planning Managers, ensure staffing levels and profile of staff meets the business requirements. Including working closely with recruitment suppliers and managing that relationship effectively. 19. Responsibility for complaint management within their service area, ensuring trends are analysed/identified and remedial action and improvement ideas are taken forward straight away. 20. Ensure that the service area of responsibility has a flexible, dynamic and reliable work force that is equipped and trained to meet our changing business demands. 21. Ensuring that current and future training needs are met using the most appropriate delivery method, utilising innovate approaches where right to do so. 22. Preparation of short term to medium term operational and monitoring plans and taking necessary corrective action 23. Have strategic input at times into prioritising longer term planning and activities in line with Corporate Business plans and Strategy 24. Actively promote and realise the increased use of data analytics across and within individual services and use the data to assist and drive business improvements. 25. Ensure that performance against Key Performance Indicators across a wide range of work streams is achieved. Identifying opportunities for improvements and carrying out detailed analysis of trends. Take appropriate corrective or preventative action. Clients and Stakeholders 26. Works collaboratively and effectively with colleagues at all levels from internal and external stakeholders. 27. Forms links with other organisations with the aim of sharing experience to improve services. Additional responsibilities 28. Deputise as required in the absence of your Line Manager. 29. Carry out duties and responsibilities as required by your Line Manager commensurate with the job grading. 30. Be accountable for own Personal Development needs in order to be fully equipped to meet future management and organisational needs.