End User Computing Engineer
| Dyddiad hysbysebu: | 06 Mai 2025 |
|---|---|
| Cyflog: | £32,744 i £33,225 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Mai 2025 |
| Lleoliad: | London |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 404570/1 |
Crynodeb
Firstly, we help to build a strong, competitive business environment, where consumers are protected and companies rewarded for treating their employees properly.
Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements.
Finally, we work in partnership with businesses every day, providing advance, finance and deal-making support to those looking to start up, invest, export and grow.
The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission. The team have been nominated three times in a row for ‘Best Public Sector Employer’ at the Women in Tech awards!
Joining our growing team within the Digital, Data and Technology function, helping build a new level of technical support to enable providing a superior service to our staff as the organisation grows to meet the evolving world.
Primarily you will be responsible for supporting the day-to-day operations of the IT Operations team, ensuring that the various services and team members are supported as necessary. You’ll apply your skills and knowledge ensuring that we deliver a superior service to all staff. You will be a key part of our group supporting our users, and you may at times be asked to work outside of the core 9 to 5 day.
About you
You’ll have enthusiasm for helping staff and colleagues, and you will be expected to provide support to your fellow team members and users while following the strategy of the overall team. To realise this, you will take a proactive approach to developing your skills and sharing them with the IT Operations Team and its partners.
You will be expected to actively contribute to continually improving the services we offer.
Main responsibilities
You will be:
- 1st line support, answering tickets from our Zendesk and ServiceNow systems
- Troubleshoot infrastructure, IOS, WINTEL, peripherals and audio-visual issues
- Building Windows and MacOS devices
- Issuing, installing and fixing IT Peripherals at users desks
- Supporting Atlassian (Jira, Confluence, Trello) Applications
- Assist with incidents and escalations as appropriate
- Work with the organisation and our supply partners
- Maintain the correct processes and documentation
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