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Apprentice Medical Receptionist
| Dyddiad hysbysebu: | 06 Mai 2025 |
|---|---|
| Cyflog: | £14,135.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £14135.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Mai 2025 |
| Lleoliad: | Shropshire, SY1 1RL |
| Cwmni: | NHS Jobs |
| Math o swydd: | Prentisiaeth |
| Cyfeirnod swydd: | A2749-25-0002 |
Crynodeb
The Practice Administrator provides support to our clinical team, managers, admin team and patients. The following are the core responsibilities that can be expected of the role There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels To answer telephone calls and reception desk queries promptly and professionally To coordinate appointment requests for urgent, same day, future and home visit appointments To resolve a wide variety of patient queries received by telephone, in person and in writing Identify urgent matters and refer to the clinical team / duty doctor as appropriate To deal with patient concerns in a calm and professional manner To facilitate attendance at clinics / review appointments by assisting with routine monitoring and recalls. Using telephone calls, emails and letter writing To liaise with other healthcare professionals, secretaries and administration teams with regards to coordinating patient care To assist the practices teams with clerical and administrative duties as may be reasonably required To keep up to date with practice information including policy and procedure changes, staff rotas, alerts and service provisions To work as a positive and supportive team member, providing cover for similar posts as required.The post holder will be flexible, have excellent customer service skills and a caring and empathetic manner