IBM i Operator
| Posting date: | 06 May 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25k base, plus 3k allowance for Shift work, plus overtime |
| Hours: | Full time |
| Closing date: | 05 June 2025 |
| Location: | Telford, Shropshire |
| Remote working: | On-site only |
| Company: | Digital Space |
| Job type: | Permanent |
| Job reference: |
Summary
With responsibility for the IBM i (iSeries AS/400) Infrastructure, resolving faults, incidents and problems and performing approved changes across our IBM i customer base. The objective of the IBM i Operator role is to ensure that we continue to provide excellence in IBM i systems support and management to our customers. Collaboration with other members of the team and other teams is vital to ensure knowledge transfer and continuity of service. You will make recommendations to change/adapt processes to facilitate their work and the work of others. This role is based in Telford.
Responsibilities:
Ensuring that customers incident, change & requests tickets are managed in a professional consistent manner
Working closely with other team members to ensure customer satisfaction
Ensuring processes are being followed
Ensuring documentation is current and up to date.
Desirable - Perform operating system upgrades and installation of patches and fixes (PTFs)
Perform problem analysis and creating/updating Service Now incident tickets
Perform troubleshooting for complex system issues
Requirements:
Ensure customer incidents are resolved within SLA
Ensure technical documentation is kept up to date
Updating operations procedures
Interact with customers and vendors in a professional and collaborative manner
Ensuring first rate customer service and promoting service excellence
Ensuring processes are being followed
Ensuring that customers incident, change and requests tickets are completed professionally and managed in a consistent manner
Own and manage alerts using enterprise monitoring console
Own and manage all Backup requests assigned to Ops (scheduled and adhoc)
Own and manage all Restore requests including identifying tapes
Undertake other related tasks as requested by the iSeries Shift Lead
Escalate IBM i support requests to on call team where required
To understand and fulfil the responsibilities for secure management of personal data of both internal and external customers in line with the EU General Data Protection Regulation 2018
Excellent written and verbal communication skills; good team player; highly motivated; flexible
Must be self-starter and able to work proactively and under pressure with a can-do attitude
Strong desire to continually improve customer service
Decision making with an analytical mind-set
Excellent time management, prioritisation, balancing multiple tasks and self-motivation skills
Genuine enthusiasm for working with technology
Updates job knowledge by researching new technologies and products
Driving Licence
https://www.digitalspace.co.uk/careers/
Responsibilities:
Ensuring that customers incident, change & requests tickets are managed in a professional consistent manner
Working closely with other team members to ensure customer satisfaction
Ensuring processes are being followed
Ensuring documentation is current and up to date.
Desirable - Perform operating system upgrades and installation of patches and fixes (PTFs)
Perform problem analysis and creating/updating Service Now incident tickets
Perform troubleshooting for complex system issues
Requirements:
Ensure customer incidents are resolved within SLA
Ensure technical documentation is kept up to date
Updating operations procedures
Interact with customers and vendors in a professional and collaborative manner
Ensuring first rate customer service and promoting service excellence
Ensuring processes are being followed
Ensuring that customers incident, change and requests tickets are completed professionally and managed in a consistent manner
Own and manage alerts using enterprise monitoring console
Own and manage all Backup requests assigned to Ops (scheduled and adhoc)
Own and manage all Restore requests including identifying tapes
Undertake other related tasks as requested by the iSeries Shift Lead
Escalate IBM i support requests to on call team where required
To understand and fulfil the responsibilities for secure management of personal data of both internal and external customers in line with the EU General Data Protection Regulation 2018
Excellent written and verbal communication skills; good team player; highly motivated; flexible
Must be self-starter and able to work proactively and under pressure with a can-do attitude
Strong desire to continually improve customer service
Decision making with an analytical mind-set
Excellent time management, prioritisation, balancing multiple tasks and self-motivation skills
Genuine enthusiasm for working with technology
Updates job knowledge by researching new technologies and products
Driving Licence
https://www.digitalspace.co.uk/careers/