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Team Lead
| Posting date: | 02 May 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 01 June 2025 |
| Location: | Slough, SL1 4AQ |
| Company: | Acorn Engineering Ltd |
| Job type: | Permanent |
| Job reference: | 1295520046 |
Summary
Main Responsibilities
Administration & Customer Service
Managing Preferred supplier agreement process
Management of central Outlook Inboxes for department
Covering Holiday & Sickness
New starter training, including preparation and completion
Recruitment of new staff members as required
Company prescribed job reviews for team members
Team and individual development either via formal or informal training
Management of team processes and procedures and their adherence
Ensuring processes and procedures are up-to-date and reviewed on a regular basis
Managing daily team tasks
Management of team schedule and allocating tasks
Managing team workflow
Managing escalation policy for clients
Managing interdepartmental processes
Setting team and individual objectives
Monthly reporting of team performance to the business
Managing Elog books KPI’s
Person Specification
Excellent telephone manner
Highly developed personal skills such as communication; teamwork; self-motivation and attention to detail
Well-developed skills both written and oral
Preferred experience as a team manager or senior administrator in a previous role
Must have the ability to prioritise, plan and organise work in a busy environment
Proven experience working in an administration or operational role
Highly flexible in response to changing organisational requirements
Organise work and time efficiently for self and others and to work supportively within a team
Knowledge, Skills and Experience
Knowledge/Experience
Knowledge of Microsoft Word, Excel and Outlook
Experience of working in a maintenance/engineering company
Experience of managing a team of administration staff
Personal Qualities/Skills
Experience of recruitment and development of staff
Attention to detail
Able to work on own initiative
Able to pick up new tasks and systems quickly
Administration & Customer Service
Managing Preferred supplier agreement process
Management of central Outlook Inboxes for department
Covering Holiday & Sickness
New starter training, including preparation and completion
Recruitment of new staff members as required
Company prescribed job reviews for team members
Team and individual development either via formal or informal training
Management of team processes and procedures and their adherence
Ensuring processes and procedures are up-to-date and reviewed on a regular basis
Managing daily team tasks
Management of team schedule and allocating tasks
Managing team workflow
Managing escalation policy for clients
Managing interdepartmental processes
Setting team and individual objectives
Monthly reporting of team performance to the business
Managing Elog books KPI’s
Person Specification
Excellent telephone manner
Highly developed personal skills such as communication; teamwork; self-motivation and attention to detail
Well-developed skills both written and oral
Preferred experience as a team manager or senior administrator in a previous role
Must have the ability to prioritise, plan and organise work in a busy environment
Proven experience working in an administration or operational role
Highly flexible in response to changing organisational requirements
Organise work and time efficiently for self and others and to work supportively within a team
Knowledge, Skills and Experience
Knowledge/Experience
Knowledge of Microsoft Word, Excel and Outlook
Experience of working in a maintenance/engineering company
Experience of managing a team of administration staff
Personal Qualities/Skills
Experience of recruitment and development of staff
Attention to detail
Able to work on own initiative
Able to pick up new tasks and systems quickly
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.