Coupon Operations Executive
| Dyddiad hysbysebu: | 02 Mai 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Competitive |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 15 Mai 2025 |
| Lleoliad: | Welwyn Garden City, Hertfordshire, AL7 1GA |
| Cwmni: | Tesco |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | tesco/TP/14036628/937137 |
Crynodeb
About the role
We have an exciting opportunity here in the Direct to Customer Communications Team for a Coupon Operations Executive to join a successful team!
You\'ll be working alongside our team in India to ensure all coupons across in-store and online systems are set up with the highest level of accuracy delivering a positive experience for our customers.
You will be responsible for managing critical paths across all couponing campaigns which includes liaising with stakeholders to ensure deadlines are meet so campaigns can be delivered to customers on time!
You will also look after any risks or issues that arise and play a key role in troubleshooting and liaising with suppliers and internal teams to resolve in a timely manner.
This role includes building strong connections with our Store Operations team, Fraud and Finance to ensure the smooth end of end running of coupons.
You will be responsible for
- Responsible for receiving and checking offer nominations to ensure all coupons and offers are legal and adhere to the coupon guidelines.
- Accurately setting up Clubcard reward offers and Tesco customer focused coupons across in store and online systems.
- Ensuring that all finance and audit processes are followed.
- Supporting the continuous improvement of execution and reconciliation processes for setting up coupons and offers.
- Maintaining all coupon and offer systems and keeping up to date with issuer codes/barcode recycling etc.
- Providing advice to customers on coupons.
- Act as first point of call in the UK for the relevant Tesco offshore team who are responsible for setting up coupons and support any queries they may have.
- Ensure all SLAs are adhered to.
- Working closely with campaign managers and stakeholders to advise on the best coupon execution for their campaign as well as relevant creative and term and conditions.
- Liaising with external stakeholders to troubleshoot coupon issues, ensuring they are dealt with in an efficient manner
- Growing and enhance Tesco and product knowledge within Tesco offshore team.
You will need
- Experience in being able to independently handling workload in a fast pace environment.
- Previous experience working with multiple partners.
Operational Skills
- Project management experience.
- Ability to lead d detailed processes and systems.
- Experience with high level problem solving.
- Previous customer management experience.
- Previous campaign management and digital marketing awareness experience.
#LI-HA1
#LI-Hybrid
What’s in it for you
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
- Annual bonus scheme of up to 10% of base salary
- Holiday starting at 25 days plus a personal day (plus Bank holidays)
- 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
About us
Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.
It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.
We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.
But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.
We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers
Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.
For more information about us please visit www.tescoplc.com
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd