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Hospice at Home Manager
| Posting date: | 01 May 2025 |
|---|---|
| Salary: | £60,549.00 per year |
| Additional salary information: | £60549.00 a year |
| Hours: | Full time |
| Closing date: | 19 May 2025 |
| Location: | Guildford, GU2 7WW |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | M0001-PHY0593b |
Summary
POST: Hospice at Home REPORTS TO AND ACCOUNTABLE TO: Director of Patient Services JOB PURPOSE: The postholder is a member of the Clinical Leadership Team who drive forward excellence in palliative and end of life care and continuous improvement and who work collaboratively and cohesively around patient and family needs. This role will focus on developing our new Community Ward, and on leading each of the three Community Locality Teams within our Hospice at Home Service. The postholder will inspire members of the team to provide timely, responsive care that wraps around patient and families, safely and effectively. The role plays a key part in developing services ensuring that they are fit for the future of Phyllis Tuckwell and population needs. As a member of our team, you will be part of a professional, supportive environment built on strong team spirit. Staff and volunteers work flexibly and collaboratively across Phyllis Tuckwell for person-centred care, to share expertise, and support one another to achieve the best outcomes for patients and families. All staff are expected to demonstrate and uphold our organisational values and to support our Mission for, everyone to have the best possible experience at the end of life, Compassion: Treating all individuals with kindness, dignity, and respect. Inclusion: Recognising and valuing diversity; working ethically and in partnership. Dynamism: Being adaptable, proactive, and committed to continuous improvement. Accountability: Using resources responsibly and maintaining high standards. Working at Phyllis Tuckwell means contributing to a culture where teamwork, respect, and a shared commitment to our mission are at the heart of everything we do. Key responsibilities include to: Ensure compassionate, individualised, person centred care for people at end of life and their families, in their homes and when they are visiting our sites. Support staff wellbeing so that people who work in Phyllis Tuckwell Community Services, enjoy coming to work, feel challenged and supported, are accountable for their actions, are inclusive and treat others with dignity and respect. Foster a seamless, One Team operational model based around the family and patients physical and psychological needs, promoting integration, effective care, and efficient use of resources. Promote responsive, evidence-based, high quality, end of life care for patients, carers and relatives. Deputise for the Director of Patient Services as needed and take part in the Clinical Manager/Lead on call out of hours rota. Provide strong, effective clinical leadership, clinical governance and management to Community Services. Work effectively with all colleagues and the many teams within Phyllis Tuckwell including all of the support teams and the Clinical Leadership Team. Support innovation and opportunities for growth, learning, and development of roles and careers across the In-Patient Unit and community. Manage change effectively recognising the impact on people and on services and seeking to support cohesive teamwork and safe and effective care during periods of change. Contribute to the strategic development of Phyllis Tuckwell, helping to translate our current strategy into effective operational delivery and to ensure that services reflect, and are responsive to, current and future end of life care needs. Support partnerships, by fostering collaboration with other hospices, teams and services and hospitals to enable everyone to have the best possible experience at end of life, and to increase awareness of and referrals into Phyllis Tuckwell. SERVICE DESCRIPTION: The Phyllis Tuckwell Community Service comprises: Hospice at Home: Services for patients living and dying at home, and support for families and carers includes: Planned Proactive home-based care with nursing teams in each of three localities, each led by a Senior Clinical Nurse Specialists. The locality teams work with the Multidisciplinary Team around patient needs. For patients and families with for patients who are in an unstable phase of illness, who have rapidly changing palliative care needs or who are in their last days or short weeks of life. Includes: Community Ward Home night support from skilled Health Care Assistants. A Virtual Ward - Consultant-led medical service for patients and families with heightened palliative care needs. Living Well: site based proactive, planned palliative and supportive care for patients who are stable or slowly deteriorating, their families and carers. This Hopsice at Home Manager role works within the Director of Patient Services Team of: Community Services Manager for Living Well and Therapies, Patient and Family Support Manager, Inpatient Unit Manager, Clinical Education Manager, Deputy Director for Nursing and Quality and as part of the Clinical Leadership Team which includes the Medical Director, Consultants in Palliative Medicine and the Clinical Administrator Manager. This is an exciting phase for Phyllis Tuckwell, Your New Hospice project is well underway, we will occupy a new building on our Farnham site in 2026, our Hospice at Home services also operate from The Beacon Centre in Guildford and in our Communities, this role requires visible leadership and travel across the catchment area. RESPONSIBILITIES: 1.0 Professional and Clinical Leadership a. To lead, develop and manage the community multi-professional team ensuring high quality integrated care across service areas. b. To foster partnership working with patients and families and integrated care around the patient. c. Delegate effectively. d. To develop the community model, to ensure robust and responsive service delivery. e. To provide a visible, accessible senior clinical management presence to the teams, monitoring professional standards and effective use of resources. f. To maintain own clinical knowledge and skills through clinical decision making and use of clinical judgement in relation to patient safety and clinical governance. g. To keep under review clinical practice through the monitoring of quality standards, clinical supervision, clinical audit, risk management, critical incident review and reflective practice. h. To maintain oversight of the caseloads, monitoring patient acuity and dependency, sill mix and staffing levels ensuring resources are utilised effectively, patients and family needs are prioritised according to service needs, and wellbeing of staff is supported i. To act as the Infection Prevention and Control Lead for the community working jointly with other managers and leads, to inform clinical practice. j. To ensure effective multidisciplinary meetings for patient and family benefit and safe, effective practice. k. To liaise with external partners promoting relationships and partnership working, and to ensure timely and appropriate referrals. l. To be proactive in developing our approach on inclusion and equity enabling access for all who need us. m. To promote the highest standards of holistic clinical care are delivered and the use of compassionate, clear, and sensitive communication. n. To ensure patient records are properly maintained in accordance with professional guidelines and Phyllis Tuckwell policy. o. To be aware of current thinking, innovations and evidence base for community service care provision. p. To ensure knowledge about patients is maintained in the strictest confidence and is not divulged except to professionals, where it would materially assist with the management of care or protection of the individual. (See Staff Handbook Confidentiality and Data Protection Act). q. To ensure that the standards set by the Care Quality Commission, NICE guidance, other national bodies and relevant safety notices are adhered to in accordance with legal requirements. r. To act in accordance with your professions Codes of Conduct. 2.0 Leadership and Management a. To be a visible leader and role-model for community colleagues at Phyllis Tuckwell. b. To promote a culture of psychologically safe where colleagues wellbeing is promoted and supported. c. To deputise for the Director of Patient Services in their absence as needed (responsibility shared with other Managers). d. To participate in the on call out of hours Manager/Lead rota e. To investigate complaints, incidents or concerns from patients or their relatives, reporting outcomes of the investigation to the Director of Patient Services/Medical Director, Clinical Governance, and as appropriate, to external organisations e.g. Care Quality Commission and Safeguarding. f. To effectively participate in and facilitate patient safety and quality improvement groups, to write and update relevant policies, procedures, and guidelines. g. To help develop operational plans for an effective and efficient clinical service to patients and their families/carers. h. To seek patient feedback and develop patient and family engagement in improving our provision. i. To contribute to the annual business planning process. j. To be responsible for clinical budgets related to the line managed areas, working with the Director of Patient Services on preparations for budget setting. k. To familiarise with Phyllis Tuckwell policies and guidelines particularly those relating to health and safety at work, governance, medicines management and risk management. l. To represent Phyllis Tuckwell at relevant external meetings and engage with healthcare colleagues as an ambassador and to promote whole system working and ease of access to responsive end of life care. m. To take responsibility for ensuring that appropriate clinical / managerial supervision is accessed by you and team members. Please see the attached job description for full details.