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Communications Support Officer
| Posting date: | 30 April 2025 |
|---|---|
| Salary: | £26,530.00 to £29,114.00 per year |
| Additional salary information: | £26530.00 - £29114.00 a year |
| Hours: | Full time |
| Closing date: | 18 May 2025 |
| Location: | Worcester, WR5 1DD |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9365-25-0365 |
Summary
Job Purpose: The postholder will be a confident self-starter who will play a key role as part of Worcestershire Acute Hospitals NHS Trust's award winning Communications Team. The team works on all aspects of communications (internal and external) across the Trust. The postholder will be a team player with strong organisational and administration skills to enable them to support the communications team to deliver proactive communications across multiple channels. This will include developing digital and offline content and communication for key stakeholders, as well as assisting the team to manage the day to day tasks required in a busy department. Key Duties: Assist with collating, writing and editing content for WAHTs publications, press releases and newsletters Support the online and social media presence for WAHT, including using the website and intranet content management system Develop press releases, publications, presentations using desk-top publishing, website software; maintains photo library, departmental databases Contribute to a professional communications service Produce engaging content for all channels. This will involve drafting and editing copy, proofreading, taking photos, helping to create video content and podcasts, and help to create posters, leaflets and social media assets with advice and support from the Graphic Designer and Media Designer. Assist with the administration of the Trust staff Facebook page Manage the Trusts internal Rumour Mill application ensuring staff enquiries are dealt with and responses published in a timely manner Maintain the communications team content calendar, ensuring key announcements, awareness days and events are included Produce a weekly In The News bulletin informing the Board and senior staff of coverage of the Trust in media and social media To manage the communications inbox, directing enquiries to the relevant person in a timely and effective manner To support the team to plan, organise and run internal and external events such as away days, public meetings and events Form effective relationships with staff at all levels across the organisation To develop and maintain stakeholder and media contact data bases Provide planning, research and administrative support to the team General Duties: Communication To interact with and maintain positive relationships with a range of people, including senior members of staff, service users and the public. To possess excellent written communication skills with the ability to write for a number of different audiences and across multiple channels. To assist in the provision of a professional communications and engagement advice and information service to staff, external stakeholders, service users, carers and the public. To assist services to identify the most appropriate channels to use to further their business objectives To have regular contact with people outside the department, including the general public, using all forms of contact eg telephone, email, letter, social media and face to face. Analytical and Judgemental Skills / Freedom to Act To assist the Communications Team, with support, with ensuring compliance with statutory requirements around marketing and communications, including website, intranet, social media, film and photography. To use experience and judgement in identifying priorities, and planning and organising workload To maintain daily contact with the Head of Communications and other team members. Planning and Organisational Skills To be highly organised in terms of workload and ability to work to deadlines. To be highly computer literate, and have working knowledge and skills in Microsoft Office, the latest versions of software for the creation of graphics, presentations, websites, intranet, social media, new media, audio, image manipulation and video/video editing. To use digital photographic equipment to help collate and maintain a library of photographs for use online and in print. Ability to use and MS Office Suite, Google Analytics and other relevant software. Understanding of Mac and Windows PC skills and Adobe Photoshop. An understanding of design and print processes. Physical Skills Keyboard skills are essential Familiar with screen, online working and office procedures. The post holder will need to be mobile and able to drive to appointments and meetings in their own vehicle. Responsibility for Patients / Clients To liaise with patients/ service users/ system partners where required in a Communications context Policy and Service Responsibilities To provide support to the Communications Team in the production and planning of the Trusts marketing, communications and engagement content, including website, intranet, social media, film and video Responsibility for Financial and Physical Resources To assist in the ordering of collateral, including liaising with external businesses and agencies, to a defined budget allocation. Management of stock including marketing collateral (pull up banners, promotional materials etc) Responsibility for Information To maintain intranet and web content by creating, uploading and amending information. To develop and maintain the Trusts film and photo library, with appropriate consent where required in line with GDPR responsibilities. Research and Development Keep up to date with the latest technology and trends in marketing and communications by having an avid interest and awareness in social media and developing technologies. Physical Effort The post requires sitting at a desk for the majority of the time Mental Effort Frequent intense concentration required to constantly re-prioritise work during the day due to the demands of an extremely busy department To understand and apply national and local guidance with regard to marketing and communication In depth proactive mental attention required to listen and understand service requirements from the Trust staff and from the service user. Emotional Effort To occasionally deal with emotional issues from staff, users, carers, stakeholders and the public by various media i.e by telephone, email, post, face to face Working conditions To have access to independent transport To use a VDU more or less continuously Values: Our Values Being open and honest We all communicate clearly and honestly, asking for help when we need it and making it easier for the people around us to share ideas or concerns. Ensuring people feel cared for We all take responsibility for actively supporting and nurturing a kind and compassionate environment for ourselves and others. Showing respect to everyone We all act with consideration and fairness, valuing each other as individuals and appreciating our different perspectives.