Floor Manager
| Posting date: | 28 April 2025 |
|---|---|
| Salary: | £24,000 to £31,000 per year, pro rata |
| Hours: | Full time |
| Closing date: | 28 May 2025 |
| Location: | PR4 5SL |
| Remote working: | On-site only |
| Company: | Indus Restaurant Limited |
| Job type: | Permanent |
| Job reference: | FM001 |
Summary
Job Summary:
The Floor Manager is responsible for ensuring smooth operations within the dining area, overseeing guest experiences, managing the front-of-house staff, and maintaining high service standards. This role plays a pivotal part in delivering excellent customer service while maintaining the ambiance and efficiency of the restaurant floor.
Key Responsibilities:
• Day to day management, ensuring all guests receive excellent standards of customer service.
• Oversee the smooth flow of operations within the restaurant floor.
• Collaborate with the kitchen and bar teams to ensure that all orders are served as per the customer’s specifications.
• Manage, supervise, and coordinate front-of-house staff, including waitstaff, hosts, and bussers.
• Provide ongoing training and mentorship to ensure that staff maintain high service standards.
• Schedule staff rotas, ensuring appropriate staffing levels for busy periods.
• Setting the standards for efficient and fast paced service, mentoring and developing the team to achieve excellence.
• Manage reservations, walk-ins, and waitlists, optimizing seating arrangements for maximum capacity and efficiency.
• Oversee and manage cash handling, including checking out customers, ensuring correct billing, and processing payments.
• Handle guest inquiries, complaints, and special requests in a professional and timely manner.
• Ensuring excellent standards of cleanliness and hygiene in all areas of the restaurant.
Qualifications:
• Proven experience as a Floor Manager, Assistant Manager, or in a similar role within the restaurant or hospitality industry.
• Strong knowledge of Indian cuisine and culture is highly preferred, with an understanding of common dishes and dietary preferences.
• Excellent communication and leadership skills, with the ability to manage and motivate a team.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to multitask, stay organized, and work efficiently in a fast-paced environment.
• Flexibility in working hours, including evenings, weekends, and holidays.
• A working knowledge of POS systems and cash handling.
If you have a passion for Indian cuisine and hospitality, and you're ready to lead a dynamic team, we want to hear from you! Please send your resume to hr@royalindusrestaurant.co.uk or apply in person at Royal Indus Restaurant.
The Floor Manager is responsible for ensuring smooth operations within the dining area, overseeing guest experiences, managing the front-of-house staff, and maintaining high service standards. This role plays a pivotal part in delivering excellent customer service while maintaining the ambiance and efficiency of the restaurant floor.
Key Responsibilities:
• Day to day management, ensuring all guests receive excellent standards of customer service.
• Oversee the smooth flow of operations within the restaurant floor.
• Collaborate with the kitchen and bar teams to ensure that all orders are served as per the customer’s specifications.
• Manage, supervise, and coordinate front-of-house staff, including waitstaff, hosts, and bussers.
• Provide ongoing training and mentorship to ensure that staff maintain high service standards.
• Schedule staff rotas, ensuring appropriate staffing levels for busy periods.
• Setting the standards for efficient and fast paced service, mentoring and developing the team to achieve excellence.
• Manage reservations, walk-ins, and waitlists, optimizing seating arrangements for maximum capacity and efficiency.
• Oversee and manage cash handling, including checking out customers, ensuring correct billing, and processing payments.
• Handle guest inquiries, complaints, and special requests in a professional and timely manner.
• Ensuring excellent standards of cleanliness and hygiene in all areas of the restaurant.
Qualifications:
• Proven experience as a Floor Manager, Assistant Manager, or in a similar role within the restaurant or hospitality industry.
• Strong knowledge of Indian cuisine and culture is highly preferred, with an understanding of common dishes and dietary preferences.
• Excellent communication and leadership skills, with the ability to manage and motivate a team.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to multitask, stay organized, and work efficiently in a fast-paced environment.
• Flexibility in working hours, including evenings, weekends, and holidays.
• A working knowledge of POS systems and cash handling.
If you have a passion for Indian cuisine and hospitality, and you're ready to lead a dynamic team, we want to hear from you! Please send your resume to hr@royalindusrestaurant.co.uk or apply in person at Royal Indus Restaurant.