General Practice Administration Assistant
| Posting date: | 28 April 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 23 May 2025 |
| Location: | Bristol, BS16 5FJ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A4258-25-0001 |
Summary
The General Practice Administration Assistant will be supported by the Executive Operations Manager. The General Practice Administration Assistant is responsible for providing structured, cross organisational support to different teams: Administration Team Core responsibilities: EMIS document workflow Temporary patient registration workflow management via the Portal New patient registration workflow Detailed coded records Proxy access Child Health and immunisation workflow Distribution of unmatched lab reports Mammogram coding Baby blood spots Diabetic eye screening workflow Opening & distributing post Any other duties as required to maintain optimum workflow within the administration team. Medical Secretary Team Core responsibilities: Audio Typing using Lexicom Transcribe E-referrals and advice & guidance letters EMIS task workflow Docman task workflow NHS mail workflow Telephone queries with external health providers Minute taking Any other duties as required to maintain optimum workflow within the medical secretarial team. eConsult Team Core responsibilities: Using Sentiers, a Care navigation system tailored to this practice, to triage appointment requests ensuring appointments are allocated in order of clinical priority Saving those requests into patient health records (EMIS) Submitting eConsult requests for those patients who require our assistance to do so Allocating appointments and advising patients via various methods of digital media Community healthcare referrals Sending self-help links and wellbeing information to patients Identifying the need for prior nursing appointments, ensuring clinicians have all the information required Co-ordinating translation services Directing administration enquiries Forwarding nursing appointment requests Rebooking Clinical Appointments due to unscheduled absences Any other duties as required to maintain optimum workflow within the eConsult team. Patient Assistant Team Core responsibilities: Meeting, greeting and signposting patients Assisting patients with queries including temporary registrations, changes of personal details, proxy and DCR access, medication queries, samples, requests for private work, letter collections Opening and closing of the practice, following internal protocols Updating patient records with non-clinical information using EMIS, Docman and AccuRx Assisting patients with the NHS App and the eConsult appointment system Offering chaperone assistance Booking nurse appointments Cancelling & re-booking appointments Calmly and empathetically addressing patient frustrations to prevent escalation and formal complaints Any other duties as required to maintain optimum workflow within the Patient Assistant team. Information Governance Core responsibilities: Managing SARS requests and sending letters to patients Managing patient consent and sending letters to patients Logging information requests in a manual folder and within a master spreadsheet Using the IGPR electronic platform for records requests Sourcing patient paper records from both surgeries Photocopying paper records for SARS requests Any other duties as required to maintain optimum workflow relating to information governance and requests for patient information.