5440 - Delivery Manager - The First-Tier Tribunal (Property Chamber) - Manchester
| Dyddiad hysbysebu: | 28 Ebrill 2025 |
|---|---|
| Cyflog: | £34,140 i £37,105 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Mai 2025 |
| Lleoliad: | M1 4AH |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Ministry of Justice |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 5440 |
Crynodeb
Proud to serve. Proud to keep justice going.
Our Delivery Managers play a critical role helping deliver justice. If you’re customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role within HM Courts & Tribunals Service (HMCTS).
About us
HMCTS is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice.
The First-tier Tribunal (Property Chamber) deals with applications, appeals and references relating to disputes over property and land. The Chamber consists of three divisions:
· Residential Property – covers disputes that include rent increases for ‘fair’ or ‘market’ rates, leasehold disputes amongst many other matters.
· Land Registration – covers disputes that include a change to the land register and applications to correct or cancel certain documents relating to registered land.
· Agricultural Land & Drainage – covers disputes that include certain farming tenancies and applications in respect of certain drainage disputes between neighbours.
Over 100 Property Chamber staff operate from 5 regional offices around the country – Birmingham, Cambridge, Havant, London and Manchester. All 5 deal with Residential Property cases whilst London also handles Land Registration, and Manchester looks after Agricultural Land and Drainage.
Now is an exciting time to join the Chamber as we’ve recently joined the National Services directorate; with all 5 regional offices now under a single management structure alongside other similar specialist tribunals, providing opportunities to develop and implement change and improvement in processes and service. Additionally, we are preparing for expected increases in work following implementation of the Leasehold and Freehold Reform Act 2024 and the Renters’ Rights Bill currently in preparation for Royal Assent.
Your role
You will be responsible for the smooth running of the Chamber, leading your team, supporting your Operations Manager to meet operational needs, deliver performance objectives and provide a consistent and customer-focused service.
Your team will be based across the Northern and Midlands regional offices in Manchester and Birmingham. You will be based in Manchester with the expectation of regular travel between both locations to support your team. You will have direct line management responsibility for 3 Team Leaders (EO grade) across both locations, who in turn will each manage up to 12 Case Officers (AO grade).
You’ll maintain positive and effective working relationships with the judiciary, supporting agencies, and user groups, and strive for continuous improvement to improve operational efficiency. You’ll need to be familiar with work environments that are process and compliance driven and able to constructively manage complaints and complete corrective actions within set timescales. You’ll understand the importance of Health and Safety, IT/Workstation compliance and identifying and escalating any Court facilities issues.
About you
Are you a hands-on problem solver with the ability to engage with people at all levels and deliver excellent service through effectively leading a team? Are you able to reflect on an issue and take a collaborative and diplomatic approach to your work? If you do, this varied and challenging role is for you.
A confident communicator, you will use your skills and abilities to effectively work and engage with all court users, lead your team and set local priorities and objectives aligned to national/regional strategies and plans. Driven by your enthusiasm to provide excellent customer service through your team, you’ll know that employee engagement, morale and motivation is key to delivering a highly effective performance. You’ll be able to give direction and close support to Team Leaders to develop their team plans to form part of the overall business plan for the region. You’ll make sure that targets are met and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to local problems.
For a full job description, please read supporting document included below before applying.
Further details
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Our Delivery Managers play a critical role helping deliver justice. If you’re customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role within HM Courts & Tribunals Service (HMCTS).
About us
HMCTS is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice.
The First-tier Tribunal (Property Chamber) deals with applications, appeals and references relating to disputes over property and land. The Chamber consists of three divisions:
· Residential Property – covers disputes that include rent increases for ‘fair’ or ‘market’ rates, leasehold disputes amongst many other matters.
· Land Registration – covers disputes that include a change to the land register and applications to correct or cancel certain documents relating to registered land.
· Agricultural Land & Drainage – covers disputes that include certain farming tenancies and applications in respect of certain drainage disputes between neighbours.
Over 100 Property Chamber staff operate from 5 regional offices around the country – Birmingham, Cambridge, Havant, London and Manchester. All 5 deal with Residential Property cases whilst London also handles Land Registration, and Manchester looks after Agricultural Land and Drainage.
Now is an exciting time to join the Chamber as we’ve recently joined the National Services directorate; with all 5 regional offices now under a single management structure alongside other similar specialist tribunals, providing opportunities to develop and implement change and improvement in processes and service. Additionally, we are preparing for expected increases in work following implementation of the Leasehold and Freehold Reform Act 2024 and the Renters’ Rights Bill currently in preparation for Royal Assent.
Your role
You will be responsible for the smooth running of the Chamber, leading your team, supporting your Operations Manager to meet operational needs, deliver performance objectives and provide a consistent and customer-focused service.
Your team will be based across the Northern and Midlands regional offices in Manchester and Birmingham. You will be based in Manchester with the expectation of regular travel between both locations to support your team. You will have direct line management responsibility for 3 Team Leaders (EO grade) across both locations, who in turn will each manage up to 12 Case Officers (AO grade).
You’ll maintain positive and effective working relationships with the judiciary, supporting agencies, and user groups, and strive for continuous improvement to improve operational efficiency. You’ll need to be familiar with work environments that are process and compliance driven and able to constructively manage complaints and complete corrective actions within set timescales. You’ll understand the importance of Health and Safety, IT/Workstation compliance and identifying and escalating any Court facilities issues.
About you
Are you a hands-on problem solver with the ability to engage with people at all levels and deliver excellent service through effectively leading a team? Are you able to reflect on an issue and take a collaborative and diplomatic approach to your work? If you do, this varied and challenging role is for you.
A confident communicator, you will use your skills and abilities to effectively work and engage with all court users, lead your team and set local priorities and objectives aligned to national/regional strategies and plans. Driven by your enthusiasm to provide excellent customer service through your team, you’ll know that employee engagement, morale and motivation is key to delivering a highly effective performance. You’ll be able to give direction and close support to Team Leaders to develop their team plans to form part of the overall business plan for the region. You’ll make sure that targets are met and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to local problems.
For a full job description, please read supporting document included below before applying.
Further details
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.