Customer Service Supervisor
| Posting date: | 28 April 2025 |
|---|---|
| Salary: | £38,000 to £40,000 per year |
| Additional salary information: | Based on experience |
| Hours: | Full time |
| Closing date: | 28 May 2025 |
| Location: | Haslingden, Rossendale |
| Remote working: | On-site only |
| Company: | Top Marks for Security Services LTD ( TMfSS) |
| Job type: | Permanent |
| Job reference: | CSS |
Summary
Customer Service Supervisor
Location: Rossendale, Lancashire
Salary: £38,000 - £40,000 per annum (Full-time, Permanent)
About Us:
Looking to grow your career in a supportive and fast-growing company? Join TMFSS and help shape the future of customer service in the security industry.
Established in 2005, TMFSS is a family-run business renowned for delivering exceptional security solutions across the UK. Our services include manned guarding, mobile patrols, alarm response, and more. We pride ourselves on our commitment to excellence, rapid response times, and customer satisfaction.
Role Overview:
We are seeking a dedicated Customer Service Supervisor to oversee our customer service operations. The successful candidate will be responsible for managing the customer service team, ensuring high-quality service delivery, and supporting the overall office management.
Key Responsibilities:
• Oversee and manage the customer service team to ensure efficient operations.
• Establish and monitor work schedules to meet organizational requirements.
• Handle incoming and outgoing correspondence, ensuring timely responses.
• Ensure adherence to procedures for issuing and amending invoices and insurance policies.
• Plan, organize, and coordinate administrative activities to support business operations.
• Provide support to security managers and directors during field visits and business meetings.
• Cover security managers' duties as required to ensure smooth business operations.
Requirements:
• Proven experience in a customer service supervisory role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in administrative tasks and office management.
• Flexibility to adapt to various tasks and responsibilities as needed.
What We Offer:
• Competitive hourly rate between £16.00 - £18.00.
• Opportunity to work with a reputable and growing security services provider.
• Supportive work environment with opportunities for professional development.
Application Process:
Submit your CV and a short cover letter to operations@tmfss.co.uk
or apply directly through our website: www.tmfss.co.uk
Location: Rossendale, Lancashire
Salary: £38,000 - £40,000 per annum (Full-time, Permanent)
About Us:
Looking to grow your career in a supportive and fast-growing company? Join TMFSS and help shape the future of customer service in the security industry.
Established in 2005, TMFSS is a family-run business renowned for delivering exceptional security solutions across the UK. Our services include manned guarding, mobile patrols, alarm response, and more. We pride ourselves on our commitment to excellence, rapid response times, and customer satisfaction.
Role Overview:
We are seeking a dedicated Customer Service Supervisor to oversee our customer service operations. The successful candidate will be responsible for managing the customer service team, ensuring high-quality service delivery, and supporting the overall office management.
Key Responsibilities:
• Oversee and manage the customer service team to ensure efficient operations.
• Establish and monitor work schedules to meet organizational requirements.
• Handle incoming and outgoing correspondence, ensuring timely responses.
• Ensure adherence to procedures for issuing and amending invoices and insurance policies.
• Plan, organize, and coordinate administrative activities to support business operations.
• Provide support to security managers and directors during field visits and business meetings.
• Cover security managers' duties as required to ensure smooth business operations.
Requirements:
• Proven experience in a customer service supervisory role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in administrative tasks and office management.
• Flexibility to adapt to various tasks and responsibilities as needed.
What We Offer:
• Competitive hourly rate between £16.00 - £18.00.
• Opportunity to work with a reputable and growing security services provider.
• Supportive work environment with opportunities for professional development.
Application Process:
Submit your CV and a short cover letter to operations@tmfss.co.uk
or apply directly through our website: www.tmfss.co.uk