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Advanced IT Support Technician | East Suffolk and North Essex NHS Foundation Trust
| Dyddiad hysbysebu: | 28 Ebrill 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £26,530 - £29,114 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Mai 2025 |
| Lleoliad: | Ipswich, IP45PD |
| Cwmni: | Colchester Hospital University NHS Foundation Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7168311/432-HR134-25 |
Crynodeb
We have a fantastic opportunity to come and join our 2nd line ICT support team. We have two roles available to candidates who wish to contribute to the on-going success of the service.
You will will be based at Ipswich Hospital and will be expected to work at all our locations as and when required. We currently operate between 0800-1700 but may look to move to 0700-1900.
You will need a track record in IT support and have exemplary dedication to customer service. An ability to work quickly and methodically, sometimes in a highly interactive atmosphere, is also required.
If you have the vision and commitment to take forward this role and share our commitment to put patients at the heart of everything we do and save both staff and patient time, then we’d love to hear from you.
As a part of our 2nd line team you will:
• Provide quality support to our end users.
• Log and manage support calls for assistance to a conclusion.
• Use remote diagnostic tools to carry out remote assistance to resolve calls and attend promptly in person when needed.
• Escalate to third level support teams any calls that require further diagnostics.
• Manage the call flows to comply with Service Level Agreements, ensuring timely interventions by you, the on-site technical team and third party contractors if required.
• Communicate with users at all levels within the organisation, ensuring they are fully aware of progress at all times.
• Use experience and creative thinking to work with the IT Support manager to modify processes and procedures so they better meet users’ needs.
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
For full details of the responsibilities and duties of this role please see the attached job description.
This advert closes on Tuesday 6 May 2025