CHLH/2504/31 Assistant Manager - Retail
| Posting date: | 25 April 2025 |
|---|---|
| Salary: | £31,966 to £35,497 per year |
| Hours: | Full time |
| Closing date: | 11 May 2025 |
| Location: | Inverness, Highland |
| Remote working: | On-site only |
| Company: | High Life Highland |
| Job type: | Permanent |
| Job reference: | CHLH/2504/31 |
Summary
KEY DUTIES AND RESPONSIBILITIES INCLUDE:
1. Actively promote a positive and collaborative workplace culture that supports the
Charity’s purpose of Making Life Better and i-care values to increase morale,
productivity and performance.
2. Responsible for supporting the day-to-day management of the retail outlet at
Inverness Castle Experience.
3. Support the Retail Manager with managing all staff employed at the retail outlet
deputising for the Retail Manager in their absence.
4. Take responsibility for the successful delivery of visual merchandising standards,
ensuring displays are refreshed regularly to reflect seasonal changes, product
stories, and visitor trends, in line with the Inverness Castle Experience brand.
5. Engage with all suppliers required for the success of the retail outlet, manage day-
to-day stock related administration, support stock counts, processing deliveries,
updating pricing and maintaining accurate stock records.
6. Support the management of the retail EPOS system and stock ensuring all stock is
accurately recorded with updates on orders, deliveries, price amendments and write offs.
7. Ensure high performance, service excellence and presentation standards of the staff and shop are maintained at all times, engaging with customers, building rapport, enhancing their experience and resolving any issues positively, professionally and promptly.
8. Assist with providing appropriate support for customers, according to the needs of individuals and different groups.
9. Ensure that the financial regulations are followed at all times and to support the Retail Manager in monitoring the facility budget, reducing costs and increasing income where possible.
10. Consult with customers and staff on the operation of the shop and to ensure the Retail Manager is informed of any issues or improvements that may contribute to the effectiveness, security or efficiency of the shop.
11. Follow the Inverness Castle Experience Retail Strategy and actively contribute to and implement development plans.
12. Assist with the monitoring and collation of performance statistics and other returns as required.
13. Support the implementation, monitoring and review of health and safety systems of work and policies within Retail (including Normal Operating Procedures, Emergency Action Plans, COSHH, Risk Assessments) and to ensure that all staff are conversant with and adhere to instructions and written procedures at all times.
14. Support the development and operation of a small online shop ensuring the shop is kept up to date, stock level monitored, post and packing done in an efficient manner, liaising with team members such as IT and Marketing to ensure the online shop revenue generation is optimised.
15. Provide first aid as and when needed, in accordance with training and procedures. (training will be provided)
16. Monitor the cleanliness of the retail area, equipment and toilet facilities, taking corrective action when required.
17. Carry out regular maintenance inspections in relation to the retail area, and equipment and to maintain appropriate records.
18. Be a key holder and ensure the security procedures are complied with at all times and respond to out of hours calls when required.
19. Work on a rota basis, including evenings, weekends and bank holidays.
20. Pursue continuous professional development opportunities and contribute to the continuous improvement of the Inverness Castle Experience.
21. Attend and undertake any training online or in person and on occasion you may be required to attend trade shows and meet suppliers to assist in the development of new ranges and stay ahead of retail trends.
22. Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
23. Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness and working cross-functionally across the Inverness Castle Experience team.
24. Undertake all tasks in accordance with High Life Highland policies and procedures, including General Data Protection Regulations, health and safety procedures, relevant checks, reporting any concerns to management to ensure corrective action is taken
1. Actively promote a positive and collaborative workplace culture that supports the
Charity’s purpose of Making Life Better and i-care values to increase morale,
productivity and performance.
2. Responsible for supporting the day-to-day management of the retail outlet at
Inverness Castle Experience.
3. Support the Retail Manager with managing all staff employed at the retail outlet
deputising for the Retail Manager in their absence.
4. Take responsibility for the successful delivery of visual merchandising standards,
ensuring displays are refreshed regularly to reflect seasonal changes, product
stories, and visitor trends, in line with the Inverness Castle Experience brand.
5. Engage with all suppliers required for the success of the retail outlet, manage day-
to-day stock related administration, support stock counts, processing deliveries,
updating pricing and maintaining accurate stock records.
6. Support the management of the retail EPOS system and stock ensuring all stock is
accurately recorded with updates on orders, deliveries, price amendments and write offs.
7. Ensure high performance, service excellence and presentation standards of the staff and shop are maintained at all times, engaging with customers, building rapport, enhancing their experience and resolving any issues positively, professionally and promptly.
8. Assist with providing appropriate support for customers, according to the needs of individuals and different groups.
9. Ensure that the financial regulations are followed at all times and to support the Retail Manager in monitoring the facility budget, reducing costs and increasing income where possible.
10. Consult with customers and staff on the operation of the shop and to ensure the Retail Manager is informed of any issues or improvements that may contribute to the effectiveness, security or efficiency of the shop.
11. Follow the Inverness Castle Experience Retail Strategy and actively contribute to and implement development plans.
12. Assist with the monitoring and collation of performance statistics and other returns as required.
13. Support the implementation, monitoring and review of health and safety systems of work and policies within Retail (including Normal Operating Procedures, Emergency Action Plans, COSHH, Risk Assessments) and to ensure that all staff are conversant with and adhere to instructions and written procedures at all times.
14. Support the development and operation of a small online shop ensuring the shop is kept up to date, stock level monitored, post and packing done in an efficient manner, liaising with team members such as IT and Marketing to ensure the online shop revenue generation is optimised.
15. Provide first aid as and when needed, in accordance with training and procedures. (training will be provided)
16. Monitor the cleanliness of the retail area, equipment and toilet facilities, taking corrective action when required.
17. Carry out regular maintenance inspections in relation to the retail area, and equipment and to maintain appropriate records.
18. Be a key holder and ensure the security procedures are complied with at all times and respond to out of hours calls when required.
19. Work on a rota basis, including evenings, weekends and bank holidays.
20. Pursue continuous professional development opportunities and contribute to the continuous improvement of the Inverness Castle Experience.
21. Attend and undertake any training online or in person and on occasion you may be required to attend trade shows and meet suppliers to assist in the development of new ranges and stay ahead of retail trends.
22. Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
23. Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness and working cross-functionally across the Inverness Castle Experience team.
24. Undertake all tasks in accordance with High Life Highland policies and procedures, including General Data Protection Regulations, health and safety procedures, relevant checks, reporting any concerns to management to ensure corrective action is taken