Mediator / Conflict Coach
| Posting date: | 22 April 2025 |
|---|---|
| Salary: | £44,806.00 to £53,134.00 per year |
| Additional salary information: | £44806.00 - £53134.00 a year |
| Hours: | Full time |
| Closing date: | 06 May 2025 |
| Location: | London, W1W 6DN |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9309-25-0404 |
Summary
The SPWS team is a well established and respected service. We are friendly team that works closely together to meet the support needs of our colleagues in the Trust, their teams and the organisation as a whole. The team has grown significantly to meet these needs and we continue to welcome new members to our service. This post would suit someone with a wide range of skills who has experience of undertaking this work in the NHS or large organisations. The successful candidate will be well supported but expected to work proactively, autonomously with a diverse population of staff from all areas of the Trust. The role has some flexibility for hybrid working. This provision aligns with our Civility and Respect initiative across all areas of the Trust. The post-holder will sit within the Staff Psychology Service and will conduct mediations and conflict coaching sessions as well as supporting the promotion and general running of the Mediation Service. They will also support and run briefings for managers and contribute to an education programme to support all staff at UCLH. The Mediation Service is part of the wider recovery programme and long-term health and wellbeing agenda at UCLH. We work closely with our workforce colleagues in Staff Experience, Staff Development and alongside our Staff Networks to encourage long term and sustainable cultural change within the organisation. Our team aims to represent the diverse workforce we support and is dedicated to promoting equity and embracing inclusion as core values. We aim to reduce stigma, increase engagement in self-care and organisational support to help our staff thrive at work and in their personal lives. This is a specialist role within the service that requires the post-holder to be confident to work independently within their own team as well as closely with multi-disciplinary teams across the Trust. The post holder will be required to attend and support training and supervision for mediators and those working in conflict resolution teams. There is some flexibility in the role to work remotely, however the successful applicant will be able to move between all areas and UCLH sites offering proactive support and mediation. Candidates must be an accredited mediator with a wide range of experience and a track record of successfully supporting people to resolve conflict. Experience in team mediation is desirable. Supervision and line management will be via by the Mediation Coordinator. The Mediator and Conflict Coachs main role is to provide mediation and conflict coaching sessions and support to Trust staff as part of the SPWS conflict resolution service and delivered in line with the service processes and protocols. The ideal candidate will be an experienced mediator and conflict coach with a background in providing effective workplace conflict resolution. They will be able to work autonomously and with a high degree of self-motivation, prioritising tasks effectively to provide conflict resolution support in a complex and busy environment, and in accordance with professional and best-practice guidelines. As a member of the Staff Psychology & Welfare Service team the postholder will attend relevant meetings, CPD training and regular supervision. They will contribute to the SPWS and Mediation Service training programmes as required to support the development and promotion of constructive communication skills among staff. They will provide information to the SPWS team and the Trust to enable colleagues to inform and signpost staff to relevant conflict resolution services, making appropriate onward referrals to other support services if needed. The SPWS team is a well established and respected service. We are friendly team that works closely together to meet the support needs of our colleagues in the Trust, their teams and the organisation as a whole. The team has grown significantly to meet these needs and we continue to welcome new members to our service. This post would suit someone with a wide range of skills who has experience of undertaking this work in the NHS or large organisations. The successful candidate will be well supported but expected to work proactively, autonomously with a diverse population of staff from all areas of the Trust. The role has some flexibility for hybrid working. For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. UCLH is located in central London with easy access to the West End and major transport hubs. The nearest train stations are Euston, St Pancras and Kings Cross with a range of underground stations including Euston Square, Warren Street and Euston. Come and be a part of the best NHS trust in England to work for, according to our staff* * UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row. UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working. To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?