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CLAIMS OFFICER
| Posting date: | 22 April 2025 |
|---|---|
| Salary: | £31,586 to £34,314 per year |
| Hours: | Full time |
| Closing date: | 13 May 2025 |
| Location: | HU1 1HJ |
| Company: | Hull City Council |
| Job type: | Permanent |
| Job reference: | 32442 |
Summary
We are seeking to recruit a Housing Claims Officer within our busy housing claims team.
As our Housing Claims Officer, you’ll handle a range of claims varying in complexity and value; the claims cover damage to property and possessions; disrepair; personal injury and leasehold building insurance claims.
As an ideal candidate you will be of an investigative nature with great attention to detail and have the ability to analyse and present comprehensive information both verbally and in writing. In addition to you being a great communicator and negotiator you will also need to be assertive and/or empathetic depending upon the circumstances of each case.
To be considered for this role you will have experience in a similar customer facing role with knowledge of a landlord’s repairing obligations and social housing and where your claims resolutions can lead to litigation. You will be required to manage your own workload with little supervision and be able to work effectively and efficiently using your own initiative making frequent decisions within your delegated authority.
This is a busy team which requires an organised individual who can work effectively under pressure whilst also adhering to deadlines.
Key aspects of the role include:
Responsibilities will include (but are not limited to):
Undertaking visits to claimant’s homes to assess potential damage and loss to property and possessions including gather evidence and determining liability in line with established best practice, standards, procedures, and guidance provided.
Delivering great customer service is key for this role.
Undertaking a forensic review of all computer records, tenancy files and associated records providing legal and Corporate Insurance with evidence to defend claims, alternatively where necessary identify liability to allow claims to be settled as quickly as possible.
The ability to interpret survey reports and produce schedules of work to remedy disrepair.
Taking ownership of a caseload of claims from initiation through to completion whilst liaising with appropriate service areas, surveyor’s, Lawyers, and contractors.
Tracking of your claims with effective IT management to enable proactive project management of the claims is essential.
Show initiative and tenacity in ensuring that cases are followed through to resolution and lessons learned are identified and implemented.
Working closely with team management to continuously improve best practice and generate process improvements
Package:
A competitive salary
Generous annual leave entitlement
Access to an occupational pension scheme
A range of employee benefits including healthcare, public transport, and gym memberships discount
The Council offers flexible working arrangements in terms of when and where people work e.g., hybrid working, part-time, condensed hours etc.
For an informal discussion about the role, please contact Sarah Palfreyman, LEASEHOLD CLAIMS AND RTB MANAGER on 01482 614 570 or sarah.palfreyman@hullcc.gov.uk
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
Benefits of working for Hull City Council – Working for hull city council
Why Hull is a great place to live and work – Working for hull city council
How to apply for our jobs - Working for hull city council
As our Housing Claims Officer, you’ll handle a range of claims varying in complexity and value; the claims cover damage to property and possessions; disrepair; personal injury and leasehold building insurance claims.
As an ideal candidate you will be of an investigative nature with great attention to detail and have the ability to analyse and present comprehensive information both verbally and in writing. In addition to you being a great communicator and negotiator you will also need to be assertive and/or empathetic depending upon the circumstances of each case.
To be considered for this role you will have experience in a similar customer facing role with knowledge of a landlord’s repairing obligations and social housing and where your claims resolutions can lead to litigation. You will be required to manage your own workload with little supervision and be able to work effectively and efficiently using your own initiative making frequent decisions within your delegated authority.
This is a busy team which requires an organised individual who can work effectively under pressure whilst also adhering to deadlines.
Key aspects of the role include:
Responsibilities will include (but are not limited to):
Undertaking visits to claimant’s homes to assess potential damage and loss to property and possessions including gather evidence and determining liability in line with established best practice, standards, procedures, and guidance provided.
Delivering great customer service is key for this role.
Undertaking a forensic review of all computer records, tenancy files and associated records providing legal and Corporate Insurance with evidence to defend claims, alternatively where necessary identify liability to allow claims to be settled as quickly as possible.
The ability to interpret survey reports and produce schedules of work to remedy disrepair.
Taking ownership of a caseload of claims from initiation through to completion whilst liaising with appropriate service areas, surveyor’s, Lawyers, and contractors.
Tracking of your claims with effective IT management to enable proactive project management of the claims is essential.
Show initiative and tenacity in ensuring that cases are followed through to resolution and lessons learned are identified and implemented.
Working closely with team management to continuously improve best practice and generate process improvements
Package:
A competitive salary
Generous annual leave entitlement
Access to an occupational pension scheme
A range of employee benefits including healthcare, public transport, and gym memberships discount
The Council offers flexible working arrangements in terms of when and where people work e.g., hybrid working, part-time, condensed hours etc.
For an informal discussion about the role, please contact Sarah Palfreyman, LEASEHOLD CLAIMS AND RTB MANAGER on 01482 614 570 or sarah.palfreyman@hullcc.gov.uk
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
Benefits of working for Hull City Council – Working for hull city council
Why Hull is a great place to live and work – Working for hull city council
How to apply for our jobs - Working for hull city council
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