Customer Field Team Leader
| Dyddiad hysbysebu: | 15 Ebrill 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Mai 2025 |
| Lleoliad: | Glasgow, Scotland |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | CityFibre Holding Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | REF3463W |
Crynodeb
Our goal at CityFibre is to unlock the digital potential of Britain. As the UK’s largest independent full fibre platform, we are creating a broadband network that works seamlessly for everyone, every day, with powerful, gigabit-speed connections that enable people and communities to enjoy life in full flow. What’s more, we continue to grow. We’ve recently been awarded nine new Gigabit contracts worth over £782 million, as well as agreeing an exciting new partnership that will see Sky launch broadband services on our network.
Our growth means that you can grow here, too. At CityFibre, everyone is given the opportunity to make an impact. We’ve built a culture that allows you to bring your best self to work, within a welcoming, inclusive and supportive community. We’re a Times Top 50 Employer for Gender Equality; are endorsed by WORK180; have pledged our commitment to the Armed Forces Covenant; and are a Disability Confident Employer. Working together with our Employee Networks, we’re committed to changing the industry for everyone.
What you can expect from us
As a team, we are groundbreakers, innovators and we keep things simple. We back each other and our goal is to deliver legendary service. Everyone at CityFibre has an important part to play, and we reflect that in our benefits. With a competitive salary, when you join us you’ll also enjoy 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare.
How you’ll change it up
As a Team Leader, you will lead, motivate and develop our Customer Field Engineers. It calls for a combination of leadership and customer focus, ensuring that your team follows best practice, embeds safety into everything they do and always delivers best-in-class customer outcomes.
Day to day, you will:
Lead a team to complete civils, repair and installations to business and residential properties, ensuring ‘on the day’ issues are resolved for successful completion of right first time delivery
Oversee and participate in minor civil activities (Private and Public) and repairs on our network and the Openreach PIA network, including reinstatement to industry standards
Conduct safety checks with your team, and quality audits for your region covering completed installations, civils activities, fibre repair, PIA repair, and vehicle audits
Manage customer complaints and escalations from initial contact through to a positive resolution in-line with CityFibre KPIs
What you’ll bring to the role
We’re looking for Team Leaders who have a passion for building relationships, developing teams and ensuring sites are operating to a high standard. Confident working at heights (on ladders and climbing poles) you will have extensive, relevant experience and a good knowledge of fibre. In addition to a valid UK driving license, with no more than 6 penalty points, you must have these qualifications:
NRSWA LA and S1
Openreach PIA S007 Sub-Duct and Cable Installation and PIA S008 Overhead Cable Installation
SA001 Overhead Safety and SA002 Underground Safety or SA006 Safe Working in Civils
The following qualifications are desirable:
NRSWA S2, S3, S4, S5, S7 and S8
SA020 MDU Installations and SA022 Track and Locate underground Services
Health and Safety; EFAC, EUSR, Abrasive, IPAF and TETRA
CityFibre will provide you with the training and support you need to gain any of the above desirable qualifications you currently do not have.
Additional information
We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at careers@cityfibre.com. We want to help!
Our growth means that you can grow here, too. At CityFibre, everyone is given the opportunity to make an impact. We’ve built a culture that allows you to bring your best self to work, within a welcoming, inclusive and supportive community. We’re a Times Top 50 Employer for Gender Equality; are endorsed by WORK180; have pledged our commitment to the Armed Forces Covenant; and are a Disability Confident Employer. Working together with our Employee Networks, we’re committed to changing the industry for everyone.
What you can expect from us
As a team, we are groundbreakers, innovators and we keep things simple. We back each other and our goal is to deliver legendary service. Everyone at CityFibre has an important part to play, and we reflect that in our benefits. With a competitive salary, when you join us you’ll also enjoy 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare.
How you’ll change it up
As a Team Leader, you will lead, motivate and develop our Customer Field Engineers. It calls for a combination of leadership and customer focus, ensuring that your team follows best practice, embeds safety into everything they do and always delivers best-in-class customer outcomes.
Day to day, you will:
Lead a team to complete civils, repair and installations to business and residential properties, ensuring ‘on the day’ issues are resolved for successful completion of right first time delivery
Oversee and participate in minor civil activities (Private and Public) and repairs on our network and the Openreach PIA network, including reinstatement to industry standards
Conduct safety checks with your team, and quality audits for your region covering completed installations, civils activities, fibre repair, PIA repair, and vehicle audits
Manage customer complaints and escalations from initial contact through to a positive resolution in-line with CityFibre KPIs
What you’ll bring to the role
We’re looking for Team Leaders who have a passion for building relationships, developing teams and ensuring sites are operating to a high standard. Confident working at heights (on ladders and climbing poles) you will have extensive, relevant experience and a good knowledge of fibre. In addition to a valid UK driving license, with no more than 6 penalty points, you must have these qualifications:
NRSWA LA and S1
Openreach PIA S007 Sub-Duct and Cable Installation and PIA S008 Overhead Cable Installation
SA001 Overhead Safety and SA002 Underground Safety or SA006 Safe Working in Civils
The following qualifications are desirable:
NRSWA S2, S3, S4, S5, S7 and S8
SA020 MDU Installations and SA022 Track and Locate underground Services
Health and Safety; EFAC, EUSR, Abrasive, IPAF and TETRA
CityFibre will provide you with the training and support you need to gain any of the above desirable qualifications you currently do not have.
Additional information
We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at careers@cityfibre.com. We want to help!
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.