Complaints and Access to Information Coordinator
| Posting date: | 14 April 2025 |
|---|---|
| Salary: | £17.00 to £17.09 per hour |
| Hours: | Full time |
| Closing date: | 14 May 2025 |
| Location: | Enfield, London, E4 7SD |
| Company: | Daniel Owen Ltd |
| Job type: | Temporary |
| Job reference: | ENCCO_1744644820 |
Summary
Complaints and Access to Information Coordinator
Temporary on going
£17.09per hour Umbrella
Office based
35 hours per week
The post holder will work as part of a team to co-ordinate and manage members enquiries and complaints
The main purpose of the post is to register, allocate and monitor complaints and review MEQs to ensure that they are classified correctly and responded to within relevant time scales.
Coordinators will be responsible for data integrity and ensure the accurate inputting of data and provide weekly reports on open cases to monitor progress and ensure responses are sent in time
Be the central point of contact for residents who have complaints, ensuring their concerns are acknowledged, documented, and addressed effectively
Handle complaints in a professional, fair, and courteous manner in accordance with relevant regulations and organisational policies