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Contact Centre Advisor
| Posting date: | 14 April 2025 |
|---|---|
| Hours: | Part time |
| Closing date: | 28 April 2025 |
| Location: | Plymouth, South West England |
| Remote working: | On-site only |
| Company: | Plymouth Community Homes |
| Job type: | Temporary |
| Job reference: | CSX-002058 |
Summary
About the role
We are looking for a passionate individual who can provide an exceptional service to both internal and external customers on a part time, temporary basis for up to 6 months. As a Contact Centre Advisor, you will play a key role in delivering fast, effective solutions during the first call and supporting our planning team to ensure everything runs smoothly. If you're ready to make a difference in a dynamic and supportive environment, we’d love to hear from you!
Our ideal candidate for this role is someone who:
Can demonstrate use of Information Technology to a high level of competence, such as Microsoft Office or equivalent, and to have a good knowledge of information database systems and applications.
Is experienced, passionate and willing to promote an excellent customer-focused service. This will be achieved whilst responding effectively and sensitively to the needs of the customer, showing patience, understanding and respect at all times.
Has a proven ability to work independently, within a team, and to work flexible hours to meet the needs of the service.
Has an awareness and understanding of the General Data Protection Regulations and the implications for the department.
Can work within corporate policies and an understanding and commitment to Equal Opportunities and Anti Discriminatory practice.
About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.
With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.
What we can offer you:
Excellent pension scheme with a high level of employer contributions
Free, fully equipped onsite gym and changing facilities.
The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
Free Employee Assistance programme, including free counselling
Free annual flu vaccination
Cycle to Work scheme
The opportunity to work in a beautiful and vibrant part of the Southwest
We support digital working with modern devices/smart phones
It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year
Our modern and spacious offices are right on a bus route, and just three miles from the city centre
We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons
To Apply:
If you are interested in this fantastic opportunity please upload your CV to complete your application.
For an informal discussion about this role, Mark Boyd, Contact Centre Assistant Supervisor on 07827083226.
This post is not suitable for job share.
Shortlisting Date: 30th April 2025
Interview Date: 14th May 2025
If you are a permanent employee applying for a secondment, please ensure that your line manager supports your application. If you are a fixed term employee and are successful, you will be offered this role on a fixed term contract.
If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position.
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Living and Working in Plymouth
We are looking for a passionate individual who can provide an exceptional service to both internal and external customers on a part time, temporary basis for up to 6 months. As a Contact Centre Advisor, you will play a key role in delivering fast, effective solutions during the first call and supporting our planning team to ensure everything runs smoothly. If you're ready to make a difference in a dynamic and supportive environment, we’d love to hear from you!
Our ideal candidate for this role is someone who:
Can demonstrate use of Information Technology to a high level of competence, such as Microsoft Office or equivalent, and to have a good knowledge of information database systems and applications.
Is experienced, passionate and willing to promote an excellent customer-focused service. This will be achieved whilst responding effectively and sensitively to the needs of the customer, showing patience, understanding and respect at all times.
Has a proven ability to work independently, within a team, and to work flexible hours to meet the needs of the service.
Has an awareness and understanding of the General Data Protection Regulations and the implications for the department.
Can work within corporate policies and an understanding and commitment to Equal Opportunities and Anti Discriminatory practice.
About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.
With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.
What we can offer you:
Excellent pension scheme with a high level of employer contributions
Free, fully equipped onsite gym and changing facilities.
The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
Free Employee Assistance programme, including free counselling
Free annual flu vaccination
Cycle to Work scheme
The opportunity to work in a beautiful and vibrant part of the Southwest
We support digital working with modern devices/smart phones
It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year
Our modern and spacious offices are right on a bus route, and just three miles from the city centre
We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons
To Apply:
If you are interested in this fantastic opportunity please upload your CV to complete your application.
For an informal discussion about this role, Mark Boyd, Contact Centre Assistant Supervisor on 07827083226.
This post is not suitable for job share.
Shortlisting Date: 30th April 2025
Interview Date: 14th May 2025
If you are a permanent employee applying for a secondment, please ensure that your line manager supports your application. If you are a fixed term employee and are successful, you will be offered this role on a fixed term contract.
If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position.
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Living and Working in Plymouth
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.