Senior Product Manager
| Posting date: | 14 April 2025 |
|---|---|
| Salary: | £54,285 to £60,585 per year |
| Additional salary information: | GPA is also committed to recognising and rewarding where our staff hold the “Gold Standard’ accreditation relevant to their Specialism and offer a £5000 non-pensionable allowance to staff who have achieved this. |
| Hours: | Full time |
| Closing date: | 21 April 2025 |
| Location: | Bristol |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 400510/2 |
Summary
We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team.
Representing the best covenant in the UK – His Majesty’s Government – we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions.
Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. And we’re dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service. Our strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces.
Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.
The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do.
To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.
GPA has moved from “start up to scale up” stage and is reaching the end of its first wave of digital transformation. We have implemented the best in class systems such as Microsoft Dynamics 365, ServiceNow, Salesforce, Planon IWMS and will be implementing other systems like JIRA, Confluence, Ardoq and Microsoft 365. The GPA has delivered all of its major digital & data implementation and now requires a period of stabilisation, embedding & consolidation over the next 18 months to drive efficiencies before embarking on the next phase of innovation.
Are you passionate about creating transformative workplace solutions and elevating customer and employee experience?
We are on the lookout for an innovative and dynamic Senior Product Manager to lead on Planon IWMS (Integrated Workplace Management System) and ServiceNow CSM (Customer Service Management) platforms development and management. As a key member of our team, you will lead the product lifecycle for our IWMS and CSM platform, ensuring the successful development, delivery, and testing of innovative solutions that enhance workplace efficiency and user experience.
You will partner with forward-thinking teams and key stakeholders that will redefine how we manage workplace services and customer interactions.
Why This Role?
- Make a Lasting Impact: Lead a mission critical role where your decisions and leadership will directly influence the efficiency and satisfaction of thousands of employees and customers.
- High Visibility: Work closely with senior leadership, with the opportunity to showcase your strategic contributions and drive the business forward.
- Innovation-Driven Environment: You will be empowered to introduce cutting-edge ideas and work with the latest technology in IWMS and CSM to stay ahead of the curve.
Key Responsibilities:
Product Strategy and Roadmap - Shape the future of Digital Workplace and Smart Buildings
- Define and execute a clear product vision for Planon IWMS and ServiceNow CSM platforms that transform workplace service delivery, customer experience and employee experience.
- Collaborate closely with stakeholders to develop innovative, scalable solutions that align with strategic business goals and drive exceptional user experience.
Product Development and Implementation - Lead End-to-End Product Development
- Own and manage the entire product life-cycle, from ideation and concept through development, launch, and ongoing optimisation. Work cross-functionally with talented engineering, UX/UI, and QA teams to ensure seamless integration and platform excellence.
- Lead the end-to-end product development lifecycle for IWMS and CSM platforms, focusing on systems architecture and design tailored for workplace management covering property, asset, space, facilities and project management.
- Create and maintain a detailed IWMS / CSM platform roadmaps, outlining key milestones and deliverables to enhance workplace efficiency.
- Implement comprehensive testing strategies for the IWMS and CSM platform, ensuring the quality and reliability of all features and functionalities.
- Collaborate with the QA teams to conduct rigorous testing, including functional testing, integration testing, and user acceptance testing.
- Lead iterative development and champion an Agile product approach, ensuring rapid delivery of key features and enhancements.
Drive Customer and User-Centric Product Solutions:
- Partner with business leaders and users to understand their challenges and continuously innovate the platforms to meet the evolving business needs.
- Lead the development of high-value product features that simplify complex tasks, enhance user satisfaction, and maximise return on investment (ROI) for the business.
Strategic Stakeholder Management:
- Act as a key liaison between business units, IT, and external suppliers to ensure platform success.
- Present product strategies, progress, and outcomes to senior leadership and stakeholders with clear insights and measurable success metrics.
- Collaborate with cross-functional teams to define IWMS and CSM platform requirements, ensuring alignment with business goals and the unique needs of integrated workplace management.
- Conduct specialised user research within the context of integrated workplace management to understand user behaviour, needs, and preference to ensure user and product centric development.
- Collaborate with design teams to translate IWMS and CSM user insights into user experience strategies and features, ensuring a seamless and efficient workplace environment.
- Work closely with cross-functional teams to ensure seamless collaboration throughout the IWMS and CSM platform development and testing process.
Proud member of the Disability Confident employer scheme