Customer Advice and Support Worker - Housing Solutions
| Dyddiad hysbysebu: | 12 Ebrill 2025 |
|---|---|
| Cyflog: | £12.59 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 11 Mai 2025 |
| Lleoliad: | Middlesbrough, TS1 2DA |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | Middlesbrough MID1092131 |
Crynodeb
What's involved with this role:
Temporary Customer Advice and Support Worker - Housing Solutions
Ref number: Middlesbrough MID1092131
Please do not apply for this role unless your CV meets the following general requirements, listed below:
You must be UK based and have the right to work in the UK.
For office based and hybrid roles, your commute to the place of work must be less than 1 hour.
This is a temporary role. Please do not apply if you are seeking a permanent position.
DBS disclosure
Skills & Experience:
Educated to GCSE level (or equivalent), including English and Maths.
Understanding of housing law, homelessness prevention strategies, and local authority duties under relevant legislation
Experience providing face-to-face or telephone advice and support to members of the public.
Experience working in a housing, homelessness, or support-related environment.
Experience in managing a caseload and keeping accurate records.
Strong interpersonal and communication skills, with the ability to engage effectively with customers in distress.
Problem-solving skills and the ability to assess needs and identify suitable housing options or referrals.
What's involved with this role: As a Customer Advice and Support Worker in Housing Solutions, you will provide front-line advice, support, and assistance to individuals and families at risk of homelessness. You’ll work with customers to understand their housing needs, prevent homelessness where possible, and support them in accessing safe, suitable accommodation.
Key duties:
Provide timely advice and support to customers on housing options, homelessness prevention, and tenancy sustainment.
Conduct detailed housing needs assessments and develop personalised housing plans in line with the Homelessness Reduction Act.
Liaise with landlords, letting agents, and support services to secure and maintain accommodation for customers.
Maintain accurate case records and ensure compliance with legislation, policies, and safeguarding responsibilities.
Work closely with internal teams and external partners to deliver effective, customer-focused housing solutions.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion.
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Job Ref: Middlesbrough MID1092131
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.