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Customer Relations Co-ordinator
| Posting date: | 10 April 2025 |
|---|---|
| Salary: | £26,200 per year |
| Hours: | Full time |
| Closing date: | 10 May 2025 |
| Location: | Steeton |
| Remote working: | On-site only |
| Company: | Acorn Stairlifts UK |
| Job type: | Permanent |
| Job reference: | ACO1096440 |
Summary
Are you passionate about delivering exceptional customer service? Do you enjoy helping customers resolve queries and providing them with valuable information?
We are looking for a dedicated and friendly Acorn Club Customer Support Officer to join our Customer Relations team at our Head Office in Steeton, West Yorkshire.
Salary: £26,200 P/A
Working Hours: Monday - Friday, 8:30am - 5:00pm OR 9:00am - 5:30pm
Benefits of working at Acorn:
Induction and training programme
Investors in People award
Healthcare and pension provisions
Free on-site parking
Excellent transport links to Leeds, Bradford, and Skipton
Cycle to work scheme
Company Events
On site Canteen (Subsidised food)
Gym Membership discounts
Health & wellbeing programme
Key Responsibilities
Dealing with a varied level of complaints in all company business areas, responding by various communication methods in order to keep regular contact with assigned cases
Analyse the root cause of each complaint and provide corrective feedback to relevant departments
Carrying out administrative tasks, including internal and external telephone calls, post and emails
Proactively contacting Acorn customers who have never logged into Acorn Club, selling the features and benefits.
Dealing with a varied level of Acorn Club queries, through the Acorn Club Contact Report.
Establish and maintain effective working relationships with co-workers, internal and external stakeholders
Working to department KPIs and targets
Keeping computerised and paper records up to date
Processing order cancellations through an automated system and working with our Finance team to ensure refunds are processed efficiently
Raising requests for all other payments and good will gestures
Maintain and secure sensitive company information in accordance to GPDR and follow our social media policy at all times
Any other reasonable tasks as determined by the Customer Relations Manager
Skills & Experience Required
Polite telephone manner
Computer literate
Customer service experience
Selling the benefits and features of a product or service
Managers Choice:
We have a Managers choice award, if selected by a manager for outstanding work effort you will receive £50 in vouchers
Acorn achievers:
We also run a monthly incentive scheme to recognize employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.
Recommend a friend scheme:
Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!
Please, apply now if you want to be considered for this role.
All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.
Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.
We are looking for a dedicated and friendly Acorn Club Customer Support Officer to join our Customer Relations team at our Head Office in Steeton, West Yorkshire.
Salary: £26,200 P/A
Working Hours: Monday - Friday, 8:30am - 5:00pm OR 9:00am - 5:30pm
Benefits of working at Acorn:
Induction and training programme
Investors in People award
Healthcare and pension provisions
Free on-site parking
Excellent transport links to Leeds, Bradford, and Skipton
Cycle to work scheme
Company Events
On site Canteen (Subsidised food)
Gym Membership discounts
Health & wellbeing programme
Key Responsibilities
Dealing with a varied level of complaints in all company business areas, responding by various communication methods in order to keep regular contact with assigned cases
Analyse the root cause of each complaint and provide corrective feedback to relevant departments
Carrying out administrative tasks, including internal and external telephone calls, post and emails
Proactively contacting Acorn customers who have never logged into Acorn Club, selling the features and benefits.
Dealing with a varied level of Acorn Club queries, through the Acorn Club Contact Report.
Establish and maintain effective working relationships with co-workers, internal and external stakeholders
Working to department KPIs and targets
Keeping computerised and paper records up to date
Processing order cancellations through an automated system and working with our Finance team to ensure refunds are processed efficiently
Raising requests for all other payments and good will gestures
Maintain and secure sensitive company information in accordance to GPDR and follow our social media policy at all times
Any other reasonable tasks as determined by the Customer Relations Manager
Skills & Experience Required
Polite telephone manner
Computer literate
Customer service experience
Selling the benefits and features of a product or service
Managers Choice:
We have a Managers choice award, if selected by a manager for outstanding work effort you will receive £50 in vouchers
Acorn achievers:
We also run a monthly incentive scheme to recognize employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.
Recommend a friend scheme:
Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!
Please, apply now if you want to be considered for this role.
All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.
Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.