CHLH/2504/09 Administration & Bookings Officer
| Dyddiad hysbysebu: | 08 Ebrill 2025 |
|---|---|
| Cyflog: | £24,806 i £27,172 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Ebrill 2025 |
| Lleoliad: | Inverness, Highland |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | High Life Highland |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | CHLH/2504/09 |
Crynodeb
KEY DUTIES AND RESPONSIBILITIES INCLUDE:
1. To actively promote a positive and collaborative workplace culture that
supports the Charity’s purpose of Making Life Better and i-care values to
increase morale, productivity and performance
2. To provide high quality general administrative support and to be responsible,
on a day-to-day basis, for the joint supervision of clerical staff including,
administering all requests through the generic mailboxes and ensuring work is
co-ordinated and completed within timescales. A detailed knowledge of
financial processing, guidance and processes will be required (full training will
be provided)
3. To deal with enquiries, including liaising with managers , providing information,
taking messages, signposting to appropriate members of staff and ensuring
contacts receive timely responses
4. To maintain the bookings diary which will include accepting and responding to
bookings at the Inverness Castle Experience through all modes of
communication, including in person, telephone and email
5. To report any concerns around the bookings processes for prompt resolution
6. To ensure HLH’s inclusive policy and procedures for booking tickets is adhered
to, making reasonable adjustments, adapting to individual’s specific needs and
providing supportive information and arrangements, in connection to any
additional support needs
7. To assist with the full range of requirements around the organisation of
scheduled, regular meetings and any ad hoc requirements. This could include
issuing e-diary invites, arranging venues and refreshments, drafting agendas,
ensuring regular agenda items are scheduled, follow up on actions, taking
minutes
8. To assist managers with the co-ordination and administration of statutory and
post specific training, which could include liaising with trainers and issuing
invites to relevant staff
9. To assist with the collation of monthly absence returns using excel
spreadsheets
10. To assist with in house financial processes training as required across HLH
and within the Inverness Castle Experience team
11. To follow the Business Processes Handbook ensuring up to date guidance
available to the Inverness Castle Experience team
12. Pursue continuous professional development and contribute to the continuous
improvement of Inverness Castle Experience and High Life Highland as a
whole
13. Attend and undertake any training online or in person
14. Aim to reduce wastage and uphold our environmental values of being as
sustainable as possible in all tasks
15. Undertake all tasks in accordance with High Life Highland policies and
procedures, including health and safety procedures, relevant checks, reporting
any concerns to management to ensure corrective action is taken
16. To identify and progress improvements within the team in conjunction with
others as needed
17. To assist other areas of Inverness Castle Experience and High Life Highland
with particular projects, training or in the event of holidays or sickness
1. To actively promote a positive and collaborative workplace culture that
supports the Charity’s purpose of Making Life Better and i-care values to
increase morale, productivity and performance
2. To provide high quality general administrative support and to be responsible,
on a day-to-day basis, for the joint supervision of clerical staff including,
administering all requests through the generic mailboxes and ensuring work is
co-ordinated and completed within timescales. A detailed knowledge of
financial processing, guidance and processes will be required (full training will
be provided)
3. To deal with enquiries, including liaising with managers , providing information,
taking messages, signposting to appropriate members of staff and ensuring
contacts receive timely responses
4. To maintain the bookings diary which will include accepting and responding to
bookings at the Inverness Castle Experience through all modes of
communication, including in person, telephone and email
5. To report any concerns around the bookings processes for prompt resolution
6. To ensure HLH’s inclusive policy and procedures for booking tickets is adhered
to, making reasonable adjustments, adapting to individual’s specific needs and
providing supportive information and arrangements, in connection to any
additional support needs
7. To assist with the full range of requirements around the organisation of
scheduled, regular meetings and any ad hoc requirements. This could include
issuing e-diary invites, arranging venues and refreshments, drafting agendas,
ensuring regular agenda items are scheduled, follow up on actions, taking
minutes
8. To assist managers with the co-ordination and administration of statutory and
post specific training, which could include liaising with trainers and issuing
invites to relevant staff
9. To assist with the collation of monthly absence returns using excel
spreadsheets
10. To assist with in house financial processes training as required across HLH
and within the Inverness Castle Experience team
11. To follow the Business Processes Handbook ensuring up to date guidance
available to the Inverness Castle Experience team
12. Pursue continuous professional development and contribute to the continuous
improvement of Inverness Castle Experience and High Life Highland as a
whole
13. Attend and undertake any training online or in person
14. Aim to reduce wastage and uphold our environmental values of being as
sustainable as possible in all tasks
15. Undertake all tasks in accordance with High Life Highland policies and
procedures, including health and safety procedures, relevant checks, reporting
any concerns to management to ensure corrective action is taken
16. To identify and progress improvements within the team in conjunction with
others as needed
17. To assist other areas of Inverness Castle Experience and High Life Highland
with particular projects, training or in the event of holidays or sickness