Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
729 - Universal Credit Job Centre - Work Coach - Southern England
| Dyddiad hysbysebu: | 03 Ebrill 2025 |
|---|---|
| Cyflog: | £30,975 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £30,975 - £34,327 (Salary will depend on location) |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Ebrill 2025 |
| Lleoliad: | South East England, UK |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Department for Work and Pensions |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 729 |
Crynodeb
This campaign has roles available in several locations. Whilst you are able to select up to 5 location preferences, this is not mandatory and you should not choose any locations you are not prepared to travel or re-locate to at your own expense. Candidates who are made an offer for any of locations they have expressed a preference for and decline or are unable to take up post within a reasonable timeframe will be withdrawn from the campaign.
Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they do not satisfy the minimum salary hourly rate requirement. This information is offered as guidance only, and we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for any role.
About the job
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK's biggest public service department and administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.
DWP is committed to being an equal opportunities employer and we aspire to being the most inclusive employer in the United Kingdom.
The Work Coach role is rewarding, varied and complex and no two days will be the same as you will be dealing with different customers face to face and their specific support needs each day.
If you’re looking for a career that makes a clear and positive difference to people’s lives, then a DWP Executive Officer role may be an ideal for you!
About us - Department for Work and Pensions GOV.UK
Job Description
As a Work Coach you hold a vital role in the Department, helping individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress.
Work Coaches are customer-focused, dedicated individuals and able to deliver exceptional service with empathy and compassion to people who need their support.
As a Work Coach, you will use sound judgement to help people through some difficult, challenging times in their lives, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job.
If you're looking for a job that makes a clear difference to people's lives, a Work Coach role in DWP could be just what you are looking for.
Key Accountabilities
The Work Coach role is wide-ranging and diverse. You will be working with customers, employers and colleagues through a combination of face to face, digital and telephone contact on a daily basis. Some of the main activities are set out below:
• Providing support to customers claiming Universal Credit, Employment and
Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to
job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your
customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and
builds trust.
• Developing an in-depth knowledge of local employment opportunities and the
support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to
appropriate help and support.
• Be accountable for performance and management of your caseload.
Person Specification
What we are looking for:
• Effective communication skills both verbally and in writing to a wide range of
diverse customers.
• The ability to understand complex information and give clear explanations to the
customer.
• You will be able to coach customers to improve their movement in to work.
• You must be able to navigate a range of computer systems to action tasks as well
as coach customers to be confident using digital work search tools.
• You’ll also be required to handle telephony queries and have the ability to manage
difficult situations where required in a calm and professional manner.
If you’re looking for a career that makes a clear and positive difference to people’s lives, then being a Work Coach may be an ideal role for you! You can find out more and apply here.
Do you want to be part of a team where you can be yourself, feel supported, empowered, valued, respected, fairly treated and able to achieve your full potential?
If your answer is Yes. Join us!
We have exciting, challenging and rewarding roles available across DWP.
We are looking for people who are customer focused, with the right skills, commitment and capability to deliver an exceptional public service.
Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they do not satisfy the minimum salary hourly rate requirement. This information is offered as guidance only, and we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for any role.
About the job
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK's biggest public service department and administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.
DWP is committed to being an equal opportunities employer and we aspire to being the most inclusive employer in the United Kingdom.
The Work Coach role is rewarding, varied and complex and no two days will be the same as you will be dealing with different customers face to face and their specific support needs each day.
If you’re looking for a career that makes a clear and positive difference to people’s lives, then a DWP Executive Officer role may be an ideal for you!
About us - Department for Work and Pensions GOV.UK
Job Description
As a Work Coach you hold a vital role in the Department, helping individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress.
Work Coaches are customer-focused, dedicated individuals and able to deliver exceptional service with empathy and compassion to people who need their support.
As a Work Coach, you will use sound judgement to help people through some difficult, challenging times in their lives, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job.
If you're looking for a job that makes a clear difference to people's lives, a Work Coach role in DWP could be just what you are looking for.
Key Accountabilities
The Work Coach role is wide-ranging and diverse. You will be working with customers, employers and colleagues through a combination of face to face, digital and telephone contact on a daily basis. Some of the main activities are set out below:
• Providing support to customers claiming Universal Credit, Employment and
Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to
job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your
customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and
builds trust.
• Developing an in-depth knowledge of local employment opportunities and the
support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to
appropriate help and support.
• Be accountable for performance and management of your caseload.
Person Specification
What we are looking for:
• Effective communication skills both verbally and in writing to a wide range of
diverse customers.
• The ability to understand complex information and give clear explanations to the
customer.
• You will be able to coach customers to improve their movement in to work.
• You must be able to navigate a range of computer systems to action tasks as well
as coach customers to be confident using digital work search tools.
• You’ll also be required to handle telephony queries and have the ability to manage
difficult situations where required in a calm and professional manner.
If you’re looking for a career that makes a clear and positive difference to people’s lives, then being a Work Coach may be an ideal role for you! You can find out more and apply here.
Do you want to be part of a team where you can be yourself, feel supported, empowered, valued, respected, fairly treated and able to achieve your full potential?
If your answer is Yes. Join us!
We have exciting, challenging and rewarding roles available across DWP.
We are looking for people who are customer focused, with the right skills, commitment and capability to deliver an exceptional public service.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.